About this role
- Salary: £24,000 - 27,000 per year
Requirements
- Genuine interest in IT, through study, a home lab, a first job, or helping friends and family
- Logical approach to solving problems
- Clear communication with non-technical people
- Willingness to learn and take feedback
- Basic knowledge of Windows, Microsoft 365, and networking, including IP addresses, DNS, and Wi-Fi
- CompTIA A, MS-900, or similar certification, or working towards one (desirable)
- Helpdesk or customer service experience (desirable)
- UK resident with a full UK driving licence and own car for business use
Responsibilities
- Log, work, and update support tickets by phone, email, and remote session
- Troubleshoot everyday hardware, software, printer, and Microsoft 365 issues
- Set up laptops, phones, and new starter accounts
- Handle password resets and mailbox and Teams access requests
- Escalate complex issues to senior engineers with clear notes
- Join engineers on client site visits, office moves, and device rollouts
- Document fixes for the team to use
Technologies
- Hardware
- Support
- Microsoft 365
- Windows
- Office 365
More
We are Acker-Tech, a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire, and London. We are a Microsoft partner with Cyber Essentials Plus and focus on preventing problems before they affect our clients. As a trainee, you will work alongside our engineers on real client issues from the start, including client site visits, and contribute to building our company. We are committed to your development and offer room for personal and professional growth, paid Microsoft exams, experience supporting a range of businesses, and a route to Support Engineer as your skills grow. You will be part of a dynamic team where your opinion matters. Mileage is paid for business use of your car.
last updated 43 week of 2026