About this role
Salary: £67,000 - 67,000 per year
Requirements
- Proven experience in People Services, HR Shared Services, Employee Services, HR Operations, or Service Delivery
- Experience leading or supporting large-scale operational transformation or service transition programmes
- Strong understanding of People Services operating models, service delivery frameworks, and employee lifecycle processes
- Experience working alongside HR technology and system implementation programmes
- Strong stakeholder management skills, including the ability to influence operational and senior leadership audiences
- Experience mapping, reviewing, and improving HR or People Services processes
- Strong understanding of change management, business readiness, and service adoption activities
- Ability to work effectively in complex, matrix organisations
- Excellent communication, engagement, and relationship-building skills
- Strong organisational and delivery management capabilities
- Desirable: Experience establishing or transitioning to a People Services or Shared Services model
- Desirable: Experience with SuccessFactors, SAP, or other enterprise HR systems
- Desirable: Experience in Higher Education or similarly complex organisations
- Desirable: Exposure to Payroll Operations and employee administration services
- Desirable: Experience supporting HR transformation, ERP, or operating model change programmes
Responsibilities
- Lead the operational transition to a new People Services model
- Act as the primary operational representative for People Services throughout the transformation programme
- Review and redesign People Services processes to align with future-state technology and service delivery models
- Drive business readiness, operational adoption, and transition planning
- Work with HR Operations, Payroll, Digital Services, and programme teams to support successful implementation
- Identify operational impacts, service risks, and process dependencies arising from organisational change
- Support the development of service procedures, governance frameworks, and operating standards
- Build relationships across People Services and wider business functions
- Prepare colleagues for new ways of working through engagement, communication, and change activities
- Support service stabilisation and continuous improvement after implementation
Technologies
- ERP
- Support
- Matrix
- SAP
- C++
- Embedded
- Network
More
We are a leading organisation recruiting a People Services Transition Lead for a major People and Payroll transformation programme. In this role, you will help shape future service delivery and support the introduction of new People technology platforms and processes, working across People Services, HR Operations, Payroll, Digital Services, and programme delivery teams. The role focuses on operational transition and readiness rather than technology delivery, supporting the adoption of a modernised People Services operating model. The position is based in Milton Keynes with hybrid working, offers a salary of £59,000–£67,500, and is an 18-month fixed-term contract.
last updated 43 week of 2026