About this role
Salary: £? - ? per year
Requirements
- Demonstrable experience leading service design on complex digital transformation programmes
- Ability to design and improve end-to-end services spanning multiple teams, systems and channels
- Advanced knowledge of service mapping, blueprinting and systems thinking
- Strong understanding of user-centred design principles and practices
- Ability to synthesise user research findings into actionable service improvements
- Experience balancing user, organisational and policy needs
- Experience working within agile, multidisciplinary delivery teams
- Understanding of modern digital delivery methods and government service design practices
- Ability to prioritise work and adapt to changing requirements
- Experience from UK government, the public sector or another highly regulated environment
Responsibilities
- Lead the design and improvement of complex, end-to-end services across multiple channels
- Map journeys and service blueprints, using research and data to identify pain points and opportunities
- Turn user, policy and operational needs into practical service improvements
- Facilitate workshops and align stakeholders across digital, policy, programme and operational teams
- Collaborate with multidisciplinary agile teams throughout discovery, alpha, beta and live
- Create clear design artefacts and recommendations that support senior decision-making
- Support service assessments and champion the Government Service Standard and Service Manual
- Lead end-to-end service design across multidisciplinary teams, identify opportunities for improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues
- Provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches
Technologies
- Support
- UX UI Design
More
We are recruiting a Senior Service Designer for an initial six-month contract, working three days onsite per week in Manchester, Leeds, Sheffield or Birmingham. The rate is £700 per day, inside IR35. In this role, we need someone to help ensure complex, user-centred digital services meet user needs, business objectives and government service standards.
last updated 43 week of 2026