About this role
- Salary: £30,000 - 38,000 per year
Requirements
- Experience in an IT support, helpdesk or service desk role
- Practical troubleshooting skills and a genuine interest in technology
- Clear communication, patience and strong customer service skills
- Ability to manage competing requests calmly
- Full UK driving licence for occasional customer visits
- Managed service provider (MSP) experience is an advantage; salary flexibility is available for candidates with strong experience supporting multiple business customers
- Microsoft 365 administration and basic networking knowledge are welcomed
Responsibilities
- Provide first- and second-line support by phone, through the service desk and occasionally at customer sites
- Troubleshoot Windows, hardware, software and connectivity issues
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint
- Help manage user accounts, permissions, passwords and multi-factor authentication
- Keep support tickets updated and customers informed
- Contribute to customer onboarding, device setup and technical projects
Technologies
- AI
- Cloud
- Hardware
- Support
- Microsoft 365
- Security
- SharePoint
- Windows
- Office 365
More
- We are seeking an IT Support Technician to join a growing managed IT services provider in North East Hampshire.
- This is a full-time, permanent, primarily office-based role, Monday to Friday, with occasional home-working flexibility and customer site visits.
- The salary is £30,000–£38,000 depending on experience, with flexibility for candidates bringing strong MSP experience.
- We offer private medical insurance, a company pension, free on-site parking, training and professional development, and exposure to cloud technology, cyber security, endpoint management and AI-related services.
- Youll join a supportive technical team with opportunities to contribute beyond the service desk.
- This vacancy is managed by Placr Recruitment on behalf of a confidential client.
- last updated 43 week of 2026