About this role
Salary: £30,000 - 34,000 per year
Requirements: Previous experience within an IT support or MSP environmentStrong 1st and 2nd line support experienceGood knowledge of Microsoft Windows 10/11 and Microsoft 365Basic networking knowledge including routers, DNS and firewall configurationsExcellent communication and customer service skillsAbility to prioritise workloads and work under pressureStrong troubleshooting and problem-solving skillsGood attention to detail and ticket documentationFull UK driving licencePrevious MSP experienceExposure to Windows Server environmentsExperience with Datto, Kaseya, IT Glue or AutotaskKnowledge of security products such as Trend or BitDefenderMicrosoft certifications or willingness to train further Responsibilities: Provide 1st and 2nd line IT support to end usersSupport clients both remotely and onsiteInstall and configure desktops, laptops and associated IT hardwareSupport Microsoft Windows and Microsoft 365 environmentsAssist with Windows Server support and administrationManage and update support tickets accuratelyDiagnose faults and troubleshoot technical issuesSupport firewall, router, DNS and networking configurationsWork closely with the wider helpdesk and field engineering teamDeliver excellent customer service both in person and over the phone Technologies: FirewallHardwareSupportMicrosoft 365SecurityWindowsOffice 365 More:
We are a well-established and growing IT support business based in West Sussex, supporting a wide variety of SME clients across the Southeast. This role is based from our Lancing office with regular travel to client sites, offering a mix of helpdesk support, onsite support, installations and project work. We offer a competitive salary dependent on experience, generous holiday allowance, a company EV with personal use options, paid overtime or time off in lieu, a birthday day off, long service holiday rewards, a quarterly bonus scheme following probation, and ongoing training and development. We are a supportive business with a strong team culture and long-term progression opportunities.
last updated 32 week of 2026