About this role
Salary: £50,000 - 60,000 per year
Requirements
- Proven experience delivering end-to-end ERP or complex business system implementations.
- Strong business analysis and consultancy capabilities, including process mapping and gap analysis.
- Demonstrated risk, issue, and dependency management, with timely escalation.
- Excellent stakeholder communication skills, from operational teams to executive level.
- Confident use of delivery tools, including plans, RAID logs, backlogs, and test evidence, plus analytical reporting.
- Strong written documentation, numeracy, and attention to detail.
- Willingness to travel to customer sites and provide out-of-hours support during cutover.
- Desirable: ERP implementation experience in manufacturing, distribution, or supply-chain environments.
- Desirable: Working knowledge of SQL/T-SQL and/or data migration tools.
- Desirable: Formal delivery or analysis credentials, such as PRINCE2, Agile, Lean, or Six Sigma, applied pragmatically.
- Desirable: Experience coordinating custom development and integrations.
Responsibilities
- Own delivery of assigned ERP implementations from mobilisation through go-live and early-life support.
- Maintain delivery plans, RAID logs, and stage gates; report progress and variances clearly, and ensure internal and customer teams meet agreed commitments and standards.
- Lead discovery, business process mapping, and gap analysis within scope; translate findings into a value-led backlog with clear acceptance criteria.
- Advise customers on business change impacts, adoption readiness, and operating procedures, and ensure implementation consultancy is clear, appropriate, and value-adding.
- Confirm readiness at each delivery stage across people, process, data, environments, and testing; uphold approved architecture and product standards, and escalate deviations or unmet quality thresholds.
- Identify, assess, and manage risks and dependencies with mitigation and contingency plans; escalate early with evidence, options, and recommendations while protecting delivery quality and customer trust.
- Define and oversee system, integration, and user acceptance testing, verifying results against acceptance criteria.
- Oversee data migration, rehearsals, reconciliation, and data quality gates; lead cutover planning, rollback criteria, and go-live command-centre execution.
- Prepare operational documentation, access controls, and monitoring, and ensure known issues are documented and owned.
- Lead structured handover workshops, confirm support-ready acceptance, and agree post-go-live success measures and checkpoints with Customer Success.
- Deliver to contracted scope, outcomes, timelines, and budgets; enforce change control and transparently track out-of-scope requests.
- Coordinate approved configuration and customisations with Product, validate delivered work against agreed designs and acceptance criteria, and promote standard platform capabilities to minimise complexity and rework.
- Lead multiple implementation projects while maintaining customer contact through workshops, training, consultancy, and billable delivery activity; provide ad hoc consultancy and mini-project delivery for existing customers.
Technologies
- ERP
- Support
- SQL
More
We are recruiting for a highly successful ERP software solutions company based in Birmingham. This role offers the opportunity to deliver standards-led ERP implementations from mobilisation through go-live and early stabilisation, helping customers transition into Customer Success. The position is hybrid, with one day a month in Birmingham and nationwide travel to customer sites typically three to four days a week as required. The salary is £50,000–£60,000, plus benefits including a company car or allowance.
last updated 43 week of 2026