About this role
Job summary
The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in the Albany Unit.
You will be expected to accurately record patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital's Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.
Main duties of the job
- To provide a friendly and welcome reception service to patients attending KingstonHospital appointments providing clear advice, guidance information and assistance as appropriate.
- Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
- Receive information from department managers and relay to patients and visitors as appropriate.
- To record attendance (check in) and book follow up appointments of patient's consultation on CRS.
- Ensure patient information is accurately recorded and fully maintained on CRS and update patient records on CRS on every visit, ensuring that accurate patient data is recorded.
Continued on attached JD...
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job description
Job responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Education/Qualifications
Essential
- NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
Experience
Essential
- Experience of healthcare administrative systems and processes
- Experience of working within a multi-disciplinary team
Skills /Abilities
Essential
- Demonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work
- Demonstrate excellent communication skills with all levels of staff and patients
- Demonstrate a good telephone manner and technique
- Computer/keyboard skills in MS Word and Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston and Richmond NHS Foundation Trust
Galsworthy Road
Kingston upon Thames
KT2 1BQ
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)