About this role
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge,ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
- Process and log all referrals in line with Trust Access Policy and specialty SOP
- To use the 18weeks referral to treatment (RTT) to manage all outpatient and electivepatient journeys.
- Schedule new and follow up appointments with the most appropriate clinician, ensuringthat capacity is proactively and efficiently used, escalating issues as required to the linemanager
- Schedule elective admissions, contacting patients offering them a choice of admissiondates and agree with them the date of admission
- Manage and monitor outpatient and theatre scheduling making best use of capacity
Continued on attached JD...
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job description
Job responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Admin
Essential
- Customer Service experience
- Call handling experience
- Admin Experience
Desirable
- Ophthalmology experience
- NHS or equivalent healthcare experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)