About this role
Job summary
This position is ideal for a motivated, career minded individual who is focused on delivering an excellent service for patients and staff.
An exciting opportunity has arisen for a Band 3 Assistant Patient Pathway Coordinator to join a busy Orthopaedic Admin department and cluster wide. If you like working in a varied role in a busy office environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the highest quality care we look forward to receiving your application.
Applicants must be a team player, have excellent organisational skills and be able to work well under pressure and to tight deadlines. Accuracy and prioritisation skills are also required.
The successful candidate will work closely with the the Patient Pathway coordinators as well as the admin managers. , supporting the administration services. The ability to deal with multiple issues and operational matters is essential .
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to the Patient Pathway Co-ordinator (PPC) in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Continued on attached JD...
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington
Job description
Job responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Experience
Essential
- NHS or equivalent healthcare experience
Desirable
- Trauma & Orthopaedic experience
GCSE
Essential
- Maths and English GCSE, grades A-C or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)