About this role
Job summary
We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Main duties of the job
Communication
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
Patient Care
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
To keep waiting areas tidy and patient information materials up to date
To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
Attend appropriate meetings as required by the role's line manager.
Service Development and Research
Attend training courses as required to support personal development and the needs of the service.
Assist in training of new members of the team.
To take part in departmental audits and associated duties
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Clerical/administration experience including filing and/or reception
Desirable
- Previous NHS experience
- Previous receptionist experience in a healthcare or public setting
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
St. Michael's Hospital
Southwell Street
Bristol
BS2 8EG
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)