About this role
Job summary
An opportunity has arisen within the Adult Audiology Admin team for a full-time 12 month fixed term Receptionist/Clerical officer.
We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.
Our clinics run Monday to Friday, the core admin hours 9-5.
Main duties of the job
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone andemail as and when necessary
- To show a caring and professional approach towards patients and visitors when carryingout reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role's line manageror relevant clinical staff as appropriate
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description
Job responsibilities
- To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
- To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)s
- To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
- To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
- To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
Person Specification
Education and qualifications
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Knowledge, skills and abilities
Essential
- Good IT skills including Microsoft packages
- Excellent/professional telephone/ reception manner
- Ability to work independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
St Michaels and Southmead Hospitals
Southwell Street
Bristol
BS2 8EG
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)