About this role
Job summary
We are recruiting for a part -time x 30 hours position working Monday, Tuesday, Thursday and Friday 9 AM - 5 PM.
To monitor and manage active and backlog waiting list data, for the X-RAY team, contact patients via telephone and Trust systems, ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints.
You may need to help out on the main Reception desk or other teams at times.
helping out on the Reception desk and other teams if needed.
Main duties of the job
Liaise with clinical and non-clinical staff.
Act as first point of contact for queries.
Escalate complaints, capacity issues and patient concerns appropriately.
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
To monitor, manage and validate active and backlog waiting list data
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP
Attend appropriate meetings as required by the role's line manager.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications & Training
Essential
- Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths
Desirable
- Computer skills/ECDL
Knowledge and Experience
Essential
- Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
- Knowledge of office procedures including filing
- Ability to see a task through from beginning to end with attention to detail
- Experience of working within a busy office
Desirable
- Previous experience of working within the NHS
- Experience of using CRIS, ICE, Millennium
Skills & Abilities
Essential
- Effective and polite manner when dealing with people both face to face and on the phone.
- Ability to work independently on own initiative and as part of a team.
- Ability to work under pressure to tight deadline
- Good keyboard skills
- Ability to prioritise own workload and work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Royal Infirmary, Radiology Department Level 2
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)