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Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Patna @ Hcbt

Patna, Bihar, INOnsiteFull-timeJob reference 271429
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About this role

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

Collections Management

Monitor and maintain collection efficiency across assigned portfolios.

Ensure timely follow-ups and resolution of delinquent accounts.

Analyze collection trends and implement corrective actions.

Repossession & Recovery

Manage repossession activities in coordination with repossession agents.

Oversee the sale of repossessed assets to maximize recovery.

Ensure compliance with legal and regulatory requirements during repossession.

Agency & Field Coordination

Liaise with external collection agencies and field executives.

Provide training and guidance to the collections team.

Conduct field visits when necessary to support recovery efforts.

Legal & Compliance

Coordinate with legal teams for initiating and following up on legal actions.

Ensure all documentation and processes are in line with bank policies and regulatory norms.

Skills

collection managementasset recoveryTeam Managementlegal coordinationrepossessionCompliancefield coordination

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