About this role
We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.
• Manage and improve service scores of the branch. • Oversee day-to-day branch operations ensuring smooth functioning. • Ensure strict adherence to compliance, audit, and regulatory requirements. • Authorize and verify system inputs by subordinates for customer transactions and service requests. • Manage branch lobby and customer queues to enhance service delivery. • Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits. • Resolve customer complaints within defined turnaround times (TAT). • Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC. • Guide and monitor team members to maintain operational efficiency and service quality.