About this role
Role Purpose Reporting into the Head of Service Charge, this role is responsible for the management of service charges across the portfolio. This role requires an organised, detail-focused individual who can manage a high volume of work. The successful candidate will work well independently and as part of a wider team to ensure the timely and accurate delivery of budgets and reconciliations.
Key Responsibilities
- Take ownership of service charge budgeting and year-end reconciliations across the portfolio, ensuring charges are accurate, timely and supported by the relevant lease provisions.
- Manage customer queries and disputes relating to service charges, work In close collaboration with our customer team and ensure customer cases are responded & resolved in SLA.
- Support the identification and implementation of new service charge opportunities, helping to establish new schedules and improve cost recovery across the estate.
- Recommend and manage budgets for exceptional works, ensuring costs are captured appropriately and aligned to estate requirements and lease obligations.
- Prepare, review and maintain service charge budgets, supporting assumptions with accurate data and ensuring figures are clearly documented.
- Work closely with the wider team to keep service charge activity moving at pace.
- Proactively chase outstanding information, actions and approvals, ensuring issues are followed through to completion in a timely manner.
- Work proactively with accounts teams to manage arrears payments, risk profiling customers and issuing CARR notices as appropriate Use internal systems and processes effectively, supporting strong financial control, accurate reporting and consistent service charge administration.