About this role
Are you a confident, organised and commercially minded person looking to build a career in property? The Arch Company is the UK’s largest small business landlord. We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings. Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.
- Role Purpose Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
- Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
- Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
- Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
- Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
- Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
- Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
- Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.
- Responsibility for utility invoice processing, including batching invoices, maintaining spreadsheets and trackers, and ensuring accurate financial records.
- Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
- Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
- Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled