About this role
Are you the person everyone turns to when they need help with their HR system? Do you enjoy getting to grips with software, working out how things function and showing others how to use them? If you're confident using HR software and enjoy helping people, we have a great opportunity to put those skills to good use! At Cintra HR & Payroll Services, we're looking for a friendly, organised and tech-savvy individual to join our HR Software Support team.
- You'll help our clients get the most from their HR software, whether that's getting them started on the system, showing them how to complete everyday tasks or helping them resolve a problem.
- You don't need to be an IT expert or have worked in software support before.
- We're looking for someone who is a confident user of HR systems, enjoys problem-solving and has the patience and communication skills to help others.
- Helping new clients get started with our HR software, including initial setup and onboarding.
- Showing clients how to use the system through demonstrations and practical training.
- Responding to customer questions and support requests, helping them resolve everyday issues.
- Investigating problems, finding solutions and knowing when to refer more technical issues to colleagues.
- Developing a thorough understanding of our HR software so you can confidently support others.
- Sharing customer feedback and ideas to help us continually improve our systems and services.
- Working closely with colleagues across Cintra to deliver a great customer experience.