About this role
Help our clients get the very best from their HR software – from successful onboarding to expert ongoing support. At Cintra, we believe great HR should feel personal, proactive and precise. As part of Cintra HR & Payroll Services, our HR Software Support team provides hands-on support to UK businesses across a wide range of industries and sizes. Our clients trust us to make HR software work for them – not the other way around. As our HR Software Support Specialist , you'll be one of the technical experts behind that promise. You'll support clients throughout their journey with Cintra: helping to onboard and configure new customers, delivering training, diagnosing issues, resolving support tickets and helping users get the most from our HR software. You'll be someone who is comfortable getting into the detail of a system and working out why something isn't behaving as expected. Just as importantly, you'll be great with people – able to explain things clearly, remain calm when a client needs help and take genuine satisfaction from solving problems. If you know your way around HR software, enjoy troubleshooting and love helping customers, we'd like to hear from you. Become a deep product expert on Cintra's HRIS platform. Support the onboarding and configuration of new clients, helping to ensure a smooth and successful implementation. Deliver clear, engaging system demonstrations and training to clients. Manage, investigate and resolve client support tickets with accuracy, speed and professionalism. Diagnose system and user issues, identifying solutions and escalating technical problems where appropriate. Provide knowledgeable day-to-day support that gives clients confidence in using the platform. Gather client feedback and identify opportunities to improve both our product and the customer experience. Work closely with our HR Consultants and wider Cintra teams to provide a seamless client experience.