About this role
We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Diagnostic Medical Group clinic in City of Industry, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!
- Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
- Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
- Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
- Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
- Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
- Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
- Submit treatment authorization and referral requests as needed.
- Prepare, organize, and maintain patient records and documentation for scheduled visits.
- Respond to patient and physician inquiries and ensure timely follow-up.
- Maintain a clean, organized, and professional reception area.
- Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
- Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
- Collaborate with clinical and administrative teams to support efficient daily operations.
- Perform other duties and special projects as assigned.