Plumber (Multi) @ BPHA

Bedford and the surrounding areas

Up to £40,235.84 (depending on skills and experience)

Permanent, Full Time

Make a real difference in customers' homes

Responsive Repairs Team - 40 hours weekly worked on an 16 weekly rota as per below:

Weeks 1-6 - Monday-Friday 8am - 5pm (including 1 hour lunch)

Weeks 7&8 - Monday, Tuesday, Thursday and Friday 8am - 5pm (including 1 hour lunch). Wednesday 8am - 12pm. Saturday 8:30am - 12:30pm

Weeks 7&8 - Monday & Wednesday 11am - 8pm, Tuesday, Thursday and Friday 8am - 5pm (including 1 hour lunch).

Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills Confirmation document as part of the application process. If shortlisted to this part of the process, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.

Join our In House Maintenance Service Team and help us deliver a high-quality repairs service to our customers. As a Plumber, you'll carry out a variety of domestic plumbing repairs and maintenance works across occupied and void properties, diagnosing faults and completing repairs safely, efficiently, and to a high standard.

As a valued member of the bpha In House Maintenance Service Team you will be provided with Uniform, Tools, Company Van (for business use only) and a fuel card.

Key Responsibilities

• Carrying out domestic plumbing repairs and maintenance within occupied and void properties.
• Diagnosing faults and delivering effective, long-lasting solutions.
• Providing a professional and customer-focused service.
• Working safely and in line with SHEQ policies and procedures.
• Maintaining van stock and completing job records accurately.
• Working collaboratively with colleagues to deliver an efficient service.

Key Performance Indicators (KPIs)

• Compliance with statutory, regulatory, and SHEQ requirements.
• High customer satisfaction levels and positive customer feedback.
• First-time fix performance and productivity measures.
• Quality of workmanship, post-inspections, and low defect/recall rates.
• Efficient use of materials, van stock, and approved products.
• Accurate completion of job records and reporting requirements.

Person Specification

Essential

• Strong commitment to customer service excellence.
• Organised, self-motivated, and able to manage time effectively.
• Good communication, organisational, and problem-solving skills.
• Ability to take ownership of issues and see them through to completion.
• High attention to detail and quality standards.
• Basic IT literacy for using handheld devices and job management systems.
• Excellent knowledge of domestic plumbing installations, fault diagnosis, and repair.
• Good knowledge of health and safety practices.
• Experience working under time constraints and productivity targets.
• Full, clean, manual driving licence.

Desirable

• Experience in an additional construction trade.
• Experience working within occupied homes.
• Knowledge of NHF Schedule of Rates.
• Training and experience relating to non-licensed asbestos works.
• Water Regulations and Unvented Hot Water experience.

Qualifications

• GCSEs or equivalent.
• NVQ Level 2 or higher in Plumbing, or City & Guilds 6189 Plumbing & Domestic Heating Level 2 or higher.

Desirable Qualifications

• C&G 3345 Water Regulations & Unvented Hot Water qualification.
• Part P Electrical qualification.
• CSCS Card
• First Aid Training

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.