Kitchen Fitter @ BPHA

Bedford and the surrounding areas

Up to £40,235.84 (depending on skills and experience)

Permanent, Full Time

Planned works team:40 hours worked 8am-5pm, Monday - Friday

Please note: Salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.

As a Kitchen Fitter, you will be responsible for the delivery and completion of kitchen replacements within our customers' homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers.

As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card.

Key Responsibilities

• Complete kitchen installations and associated tasks to a high standard and quality.
• Deliver excellent customer service, ensuring positive outcomes for residents.
• Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices.
• Maintain van stock and order materials responsibly.
• Communicate effectively with supervisors, colleagues, and customers.
• Attend training, toolbox talks, and appraisals as required.
• Ensure company property and equipment are well-maintained.
• Maximise first-time fix rates and productivity.
• Contribute to continuous improvement and team collaboration.

Key Performance Indicators (KPIs)

• Compliance with SHEQ standards and training requirements.
• High customer satisfaction scores and low complaint rates.
• First-time fix rate and productivity metrics.
• Quality of workmanship and post-inspection results.
• Efficient use of materials and van stock.
• Accurate and timely job reporting.

Person Specification

Essential

• Strong commitment to customer service excellence.
• Organised, self-motivated, and able to manage time effectively.
• Good communication and problem-solving skills.
• High attention to detail and quality.
• Basic IT literacy for using handheld devices and job systems.
• Broad trade and construction experience, especially in kitchen fitting.
• Sound knowledge of health and safety practices.
• Experience working under time constraints.
• Full clean driving licence.

Desirable

• Willingness to learn new construction skills and develop within the role.
• Experience working in occupied homes.
• Familiarity with NHF schedule of rates.
• Training in handling non-licensed asbestos.
• First Aid Training.

Qualifications

• GCSEs or equivalent.
• NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.

We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.