About this role
Job Summary
You will serve as a SUPERVISORY IT SPECIALIST (CUSTSPT) in the CENTER FOR SERVICE SUPPORT (CSS).
Qualifications
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following
- 1) Developing comprehensive information technology solutions within large-scale enterprise environments to meet organizational goals;
- 2) Managing enterprise network services and lifecycle requirements for technology-based learning environments to ensure full operational capability;
- 3) Administering enterprise knowledge management systems and enforces information security policies to protect sensitive data and promote collaboration;
- 4) Evaluating information technology acquisitions and emerging technologies to recommend cost-effective products and services for the organization; and
- 5) Communicating complex technical information and strategic recommendations to senior leadership and external partner organizations.
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Major Duties
- You will assist in implementing and sustaining IT capabilities across the domain to enable the efficient flow, sharing, and management of information supporting curriculum development, student services, and training delivery.
- You will provide operational oversight of IT programs and projects to ensure compliance with policies, timelines, and performance objectives.
- You will coordinate NMCI, TRANET, and Electronic Classroom (ECR) support activities, including troubleshooting service issues, resolving system efficiencies, and working with service providers to restore and maintain operational capability.
- You will support research, development, design, implementation, and maintenance of command websites, portals, and digital services.
- You will provide analysis and recommendations related to IT acquisitions, hardware/software configurations, NMCI tasking, shared services, and IT support contracts.
- You will prepare reports, briefings, and decision papers for the N6 Director and senior leadership on IT posture, risks, resource requirements, and program status.
- You will provide supervision and technical direction of assigned personnel and provide functional guidance to additional government and contractor IT personnel supporting the CSS domain.