About this role
Position Overview
Auto Solutions is seeking a proactive, highly organised, and customer-focused Customer Service Advisor to join our fast-paced automotive service department. As the primary liaison between our customers and our technical team, you play a critical role in delivering a seamless, high-touch service experience from check-in to vehicle handover.
The ideal candidate possesses exceptional communication skills, thrives under pressure, and takes pride in building lasting customer trust while keeping daily shop operations running smoothly.
Key Responsibilities
Customer Engagement & Relationship Management
- Greet customers, listen to vehicle concerns, and record symptoms accurately.
- Explain diagnostics, maintenance recommendations, and cost estimates clearly.
- Provide proactive updates on vehicle status and completion times by phone or email.
Scheduling & Workflow Optimization
- Book service appointments to balance workshop capacity and technician availability.
- Manage the daily service calendar to minimise wait times and maximise shop efficiency.
Service Administration & Financial Targets
- Accurately log customer details, repair orders, and vehicle histories into the database.
- Verify work orders and paperwork prior to billing and vehicle release.
- Collaborate closely with team members to meet and exceed monthly financial targets set by the Service Manager.
Value-Added Consultative Selling
- Recommend relevant maintenance and accessory options based on vehicle age and condition.
- Present routine care packages without high-pressure tactics.
Issue Resolution & Continuous Improvement
- Address customer inquiries or concerns promptly and professionally.
- Gather customer feedback to support ongoing service improvements.
Cross-Functional Team Collaboration
- Translate customer concerns into precise instructions for technicians.
- Work closely with parts and technical teams to ensure on-time, quality repairs.
Preferred Qualifications & Attributes
- Experience: Proven track record in a fast-paced, high-volume customer-facing role (automotive dealership or service industry experience is a strong plus).
- Communication Skills: Exceptional verbal and written communication abilities; professional telephone etiquette and strong active listening skills.
- Technical Aptitude: Proficient in Microsoft Office (Outlook, Word, Excel); comfortable navigating Windows environments and learning proprietary dealership management systems quickly. CRM experience is advantageous.
- Operational Skills: Excellent time management, multitasking, and organisational skills with sharp attention to detail under tight deadlines.
- Education: High School Diploma or equivalent required.
Closing date: November 2nd, 2026