About this role
Job summary
The Service Manager uses strong leadership and service experience to oversee our busy Service Department, improving and maintaining productivity and efficiency, ensuring the department’s viability and revenue growth in line with business and financial objectives, with a particular focus on customer satisfaction & retention.
Key Tasks & Responsibilities
- Manage service department, financial, administration & reporting functions.
- Drive continuous profitability and efficiency by forecasting departmental goals and objectives and working to meet them.
- Prepare and administer an annual operating budget for the service department
- Travel to attend overseas manufacturer conferences and training
- Work closely with the Sales Department to facilitate a seamless sales-to-service process
- Ensure service commitments on repairs & timings are met
- Ensure that the Service facility is adequately equipped and maintained to manufacturer and local standards.
- Review and prepare pricing guidelines for maintenance and repairs that align with market conditions.
- Work closely with the Parts Department to ensure timely supply of required parts and create systems and processes
- Maintain a solid working relationship with all Manufactures
- Ensure that all manufacturer KPIs are met, including but not limited to recall management, warranty process and after-sales reporting.
- Achieve customer satisfaction via KPIs and analysis.
- Handle customer complaints immediately, in line with the dealership's guidelines.
- Collaborate closely with Service Advisors & Technicians to achieve labour sales and parts objectives
- Maintain high-quality service repairs and minimise comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
- Manage, lead, coach, and support Service Department staff to continually develop their skills, product knowledge and capabilities
- Create formalised training plans for Technicians’ skill advancement
- Monitor and control the performance of the department using appropriate reports, tracking systems and surveys
- Follow and enforce all company policies and procedures as outlined in the Employee Handbook.
- Take necessary corrective and/or disciplinary action for employee non-compliance
Minimum Qualifications, Skills & Experience
Requirements
- 5 years of proven experience as a Service Manager or comparable role
- Management/leadership qualifications or equivalent experience
- Strong understanding of automotive procedures, technical ability and techniques, parts, tools, and equipment used in service, maintenance, and repair of vehicles
- Demonstrated strong leadership & team management experience, including proven ability to work well with and lead a high-performance team in a busy environment
- Exceptional interpersonal, communication, active listening, and customer service skills
- Demonstrated computer literacy, with experience in Microsoft Office programs and ERP systems.
- Proven analytical, troubleshooting, and problem-solving skills
- A genuine commitment to providing exceptional customer service in a professional, friendly manner
- Ability to work well under pressure, meet deadlines, respond to multiple stakeholder requests, and effectively manage customer feedback to satisfaction
- A valid Driver's Licence and clean driving record are essential
Desirable
- Qualification in a relevant field, Bachelor's degree level or City & Guilds Level 3 +
- Multi-franchise brand experience
- Knowledge/experience with a major Dealer Management System (CDK preferred)
- Electric Vehicle qualification and experience
Franchises Auto Solutions represents
Hyundai, Suzuki, Honda, Mazda, Nissan, Mitsubishi, RBW, VW & UD
Please do not apply if you do not meet the Minimum Qualifications, Skills & Experience
Closing date: November 3rd, 2026