About this role
- Develop and design IT and business solutions, methods, policies and process improvements to address complex business challenges and support strategic objectives. Analyse business needs, market trends and customer requirements to propose effective, scalable and innovative solutions.
- Build strong relationships with key stakeholders, managers and customers to understand current and future IT, application and business needs. Participate in executive workshops and strategic discussions, acting as a trusted advisor on IT strategy, transformation, digitalisation and technology investments.
- Collect and analyse business requirements, design functional and business architectures, and ensure alignment between business objectives, processes and IT solutions. Define methodologies, standards, metrics and architectural principles and support their implementation across the organisation.
- Analyse, standardise, optimise and improve end-to-end business processes. Identify weaknesses in processes and IT systems, propose improvements, automate manual activities and contribute to higher operational efficiency and improved customer and employee experience.
- Define requirements for new applications, products, processes and system changes. Perform business analyses, support project and agile deliveries, act as Product Owner where required, and ensure proposed technical solutions meet business requirements.
- Coordinate implementation of transformation initiatives and evaluate their business impact. Ensure changes remain aligned with the defined business architecture and support the company's strategic and operational objectives.
- Review and validate developed solutions through user acceptance testing, analyse defects and system issues, and coordinate corrective actions. Monitor system performance and stability from the business perspective and initiate improvements where necessary.
- Support automation initiatives, including RPA solutions, through analysis, design, development, testing and operational support.
Cooperate with account and sales teams to identify new business opportunities, support strategic account planning and share best practices across teams and partners.