About this role
Job summary
We are seeking a reliable, compassionate and customer-focused Soft Facilities Management Supervisor (Senior Porter) to deliver a high-quality Portering Service across the Health Board. The role supports clinical services and patient care, working to agreed standards and policies, and acting on behalf of the Hotel Facilities Manager or Deputy when required.
You will provide professional portering and related Soft Facilities services to patients, staff and visitors, with flexibility to undertake a range of general and driving duties across hospital sites. The post also involves the safe and respectful handling of deceased patients, including identification checks, documentation, transport to the mortuary and liaison with funeral directors and ambulance services.
Throughout all duties, you will maintain dignity, confidentiality and professionalism, providing a helpful and courteous service that reflects NHS values and contributes positively to the patient and visitor experience.
Main duties of the job
The role will include rota planning, staff monitoring and supporting departmental performance targets in mandatory training and personal development.
The successful candidate will have excellent organisational skills, the ability to prioritise tasks and communicate effectively with the team and ensure services are maintained across the site.
A flexible approach to working hours is required. Hours of work average 37.5hrs per week over Monday - Friday with the expectation to cover weekends if needed . It may also be necessary to assist the team out of hours, during busy periods.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 08/06/2026
Person Specification
Other Essential
Able to work flexibly as required including night duty Ability to drive as part of their duties where alternative means of transport are not reasonably practicable. This requirement will be considered in line with the Equality Act 2010 and reasonable adjustments will be considered where appropriate.
Experience Essential
Experience of dealing with the general public Supervisory/team leading experience
Desirable
Supervisory experience in similar establishment Experience of portering duties Previous NHS experience
Qualifications and Knowledge Essential
Good level of general education ILM Level 2 Certificate in Team Leading or equivalent Level 2 Food Safety Award Health & Safety, COSHH, Moving and Handling, and HACCP knowledge
Desirable
ILM Level 3 Award in First Line Management or equivalent Coaching/Training Certificate Supervisory Training IOSH Certificate
Language Skills Desirable
Welsh Speaker (level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Prince Phillip Hospital
Bryngwyn Mawr
Llanelli
SA14 8QF
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)