About this role
Job summary
As a pivotal member of the PPU operational team, the Assistant Service Manager will work closely with PPU consultants, service users, stakeholders and the senior management team. The post holder will support the PPU Service Manager in the operational delivery, performance management and continuous improvement of private patient administrative and customer service functions. The post holder will provide operational leadership through the direct management of three Band 5 Team Leads, ensuring safe, effective and high-quality service delivery. The role requires strong leadership, performance oversight, financial awareness and the ability to work collaboratively with clinical, operational and corporate colleagues to deliver excellent patient experience and meet PPU performance, quality and financial targets. The post holder will contribute towards new services' pathways, end to end processes' design and implementation ensuring ongoing and progressive successful service growth and delivery to support consultant engagement and retention. The postholder will also be responsible for improving customer service standards, patient, consultant, service users and stakeholders experience.
Main duties of the job
Are you a motivated and experienced operational leader looking to take the next step in your management career? The Royal Free London Private Patients Unit is seeking a driven and organised Assistant Service Manager to support the delivery of high-quality private patient services across inpatient, outpatient and diagnostic pathways.
This post holder will provide operational leadership across all PPU sites, working closely with the PPU Service Manager to support service delivery, performance and continuous improvement. The role has responsibility for the direct line management of three Band 5 Team Leads who in turn lead the wider administrative teams.
Through effective leadership of the Team Leads, the post holder will ensure that excellent customer service and efficient administrative processes underpin the delivery of services. Responsibilities will include oversight of service performance, activity and financial capture, data quality, workforce management, stakeholder engagement and the embedding of robust administrative processes.
The post holder will be supported by the senior leadership team, with opportunities for ongoing professional development. This is an excellent opportunity for individuals with experience in NHS or private healthcare environments who are looking to develop their leadership capability within a dynamic and growing service.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust..
Person Specification
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Education & professional Qualifications Essential
Educated to degree level or equivalent experience
Desirable
Management qualification
Experience Essential
Significant demonstrable experience of working in the private healthcare sector or NHS PPU in a junior management position Experience of monitoring service performance, activity and KPIs Experience of contributing to service improvement and implementing new ways of working oExperience of working across inpatient, outpatient and diagnostic services
Skills and aptitudes Essential
Ability to manage staff performance, sickness absence, conduct and capability through line managers High level of organisational skills and ability to manage allocation of workload across individuals Ability to monitor, analyse and respond to service performance, KPIs and activity data Computer literate and experienced . Strong working knowledge and professional proficiency in the use of : Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet Compuware CERNER CRIS IRRIS EPR EDRM Understanding of financial capture, billing readiness and private patient processes Ability to deal with patient complaints and complex service issues appropriately Deal effectively with any service specific issues that arise Ability to present information to an individual or group as appropriate Understanding of targets and initiatives relating to NHS PPUs
Personal Qualities & attributes Essential
Excellent communication skills, written and verbal Highly organised with a logical and analytical Attention to detail with the ability to maintain accuracy under pressure Ability to work effectively in a fast paced, changing environment Professional, positive and motivated leadership approach Flexible Resilient and confident when managing change, challenge and escalation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Pond Street
Hampstead
NW3 2QG
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)