About this role
Job summary
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Main duties of the job
Supervise the day to day work of the administrative team.
Ensure that patient navigators and other members of the administrative team adhere to Trust policies and standard operating procedures at all times, highlighting to senior management any situations where this is not achievable.
Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.
Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
Manage the recruitment process for the appointment of new staff with support from the service manager.
Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings. With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.
Review probationary periods in line with the policy
About us
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Royal Free Values
Education and Professional Qualifications Essential
Diploma level qualification or equivalent experience. English and Maths at GCSE level or equivalent. Customer Services attendance certificate Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet. Courses / further study attended to demonstrate evidence of personal development.
Desirable
RSA 2 or RSA 3 word processing/typing or qualifications equivalent experience. Knowledge of medical terminology.Courses / further study attended to demonstrate evidence of personal development. Knowledge of Cerner
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff
Desirable
Experience of drawing up staff rosters Previous administrative and organisational experience
Skills and aptitudes Essential
Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases
Desirable
Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to learn and assimilate information quickly
Personal qualities and attributes Essential
Ability to maintain excellent communication attributes channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude
Others Essential
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision Reliability - good time keeping Ability to maintain excellent communication ? D ? A/I channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative
Desirable
Ability to work flexibly to accommodate peaks and throughs of activity Ability to work without direct supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Pond Street
London
NW3 2QG
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)