About this role
Job summary Job title: PCN Care Coordinator Location: Kings Road Medical Centre Salary: £24,960.00 Hours: 37.5 hours (Monday-Friday, 07:45-15:45 and 10:30-18:30 -shift pattern) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patie
Main duties of the job Job title: PCN Care Coordinator. Location: Kings Road Medical Centre. Salary: £24,960.00. Hours: 37.5 hours (Monday-Friday, 07:45-15:45 and 10:30-18:30 -shift pattern). Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
About us Operose Health is dedicated to delivering local primary care at scale, with a primary focus on improving access, outcomes, and patient experience. The organisation is committed to empowering its colleagues to be the best they can be for both patients and each other. The company promotes values that highlight being caring, ambitious, resourceful, and striving for excellence. Operose Health emphasizes the importance of listening, compassion, understanding, and maintaining an open mind to support and empower people towards achieving a healthier future. Additionally, they encourage determination and passion for transforming the patient experience, constantly redefining and revolutionising primary care. Resourcefulness is promoted through creativity, agility, and a commitment to lifelong learning to enhance service quality. Finally, the company commits to doing their best for patients, employees, and NHS partners, showcasing a devotion to caring for health and wellbeing through collaboration and innovation.
Job description Job responsibilities
Job title: PCN Care Coordinator
Location:Kings Road Medical Centre
Salary: £24,960.00
Hours:37.5 hours (Monday-Friday, 07:45-15:45 and 10:30-18:30 -shift pattern)
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: Key duties will include:
You will allocate work according to demand and ensuring team members are working to their competencies and you will be ensuring that KPIs are met in terms of the turnaround time targets as well as being proactive in recognising potential issues with the view of resolving them quickly. The Care Co-Ordinator will sift through the workflow to ensure that is all appropriate for the clinical team to undertake. The post holder will work closely with the social prescribers for any social issues that patients present with and they will also attend multidisciplinary meetings on a regular basis. You will carry out administrative duties on behalf of the clinical team.Ideal Candidate: Interested? What you will need to be considered:
Experience of administrative duties. Experience of working with healthcare and pervious experience in the NHS or social care. Experience in use of GP clinical systems and knowledge/familiarity with medical terminology. Able to demonstrate a clear understanding of working with confidential information. Ability to work in a busy and demanding environment. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Experience of administrative duties. Experience of working with healthcare and previous experience in the NHS or social care. Experience in use of GP clinical systems and knowledge/familiarity with medical terminology. Able to demonstrate a clear understanding of working with confidential information. Ability to work in a busy and demanding environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
London
SW10 0UD
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)