About this role
Job summary
This is an opportunity for an experienced GP to take on a senior clinical leadership role within a large, established Integrated Urgent Care service. The IUC Clinical Lead will oversee audit, performance and improvement across urgent treatment centres, out-of-hours and community services, working closely with senior clinical and operational teams. The role offers a balance of clinical practice and leadership, with a clear focus on improving quality, supporting clinicians, and shaping how care is delivered across the system.
Main duties of the job
The successful candidate will manage the audit team and work closely with clinical staff, governance team members, Deputy Medical Director, Director of Clinical Services, Head of Urgent and Primary Care, and wider teams to identify areas for improvement and implement practical, data-driven strategies to enhance performance, patient safety and service delivery.
About us
London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in Northwest, North Central and Northeast London. We pride ourselves on delivering safe, effective, responsive, caring, and well led patient centred clinical services as recognised by our Good CQC rating in all areas of our organisation.
Job description Job responsibilities
Hours and Pay
£105,000 - £115,000 per annum, pro rata
Core Hours
3 days a week leadership plus added clinical sessions (one session per week)
Role Responsibilities:
Clinical Requirements
Undertake one clinical session per week across LCW services, ensuring exposure to UTC, visiting, face-to-face, community and triage services over a 12-month period Participate in the clinical on-call rota Complete EPRR training as part of the LCW on-call team Clinical Leadership
Provide clinical leadership across IUC services including identifying issues and progressing towards service improvement and to have a strong commitment to high quality patient care and patient safety Act as a senior point of contact for clinical queries amongst the GP cohort Support the Deputy Medical Director in the management of clinician performance Governance and Patient Safety
Lead and contribute to the review of incidents and HCP feedback Identify learning and ensure this is shared and embedded into practice Support investigation of significant or complex cases Ensure compliance with CQC standards, PSIRF and internal policies Contribute and lead on reports internally and externally Represent LCW at quality and governance meetings where appropriate Ensure latest guidance (NICE, MHRA) is reviewed and shared where appropriateAudit Management
Develop, implement and manage audit policies, SOPs and frameworks Ensure audit tools are current and aligned with local, regional and national guidance Oversee audits of new and existing clinical staff Ensure regular benchmarking and alignment of auditors Prepare audit reports outlining findings, risks and recommendations Ensure clinical breach reporting and timely audit as part of PSIRF processes Line Manage AuditorsPerformance Improvement
Lead implementation of clinical performance and conduct as per direction from LCW policy Work with governance, BI and project management teams to analyse audit data and identify trends and variation Develop and implement performance improvement initiatives Support the Deputy Medical Director and Head of Clinical Services in providing direct feedback to clinicians to support improvement Monitor the effectiveness of improvement actions with the auditors through the clinical performance task and finish group. Service Development
Identify areas for improvement and support service development Contribute to pathway review and redesign Work with system partners to improve patient flow and coordination Develop digital and automation pathways with wider team. Workforce and Development
Support induction, mentoring and development of clinicians and GP trainees Contribute to teaching schedules and peer review sessions Support the Deputy Medical Director in the performance management processes where required Contribute and lead on our clinical bulletins that are disseminated to clinical and operational staff Regulatory Compliance
Maintain awareness of relevant healthcare regulations and standards Support preparation for inspection by external bodies including CQC Liaise with NHS England Professional Standards and other regulatory bodies as required Quality Assurance
Develop and maintain quality assurance programmes Present service quality metrics at Quality Assurance Group (QAG) as per IUC quality schedule. Work with governance and other clinical leads to reduce risk and improve patient safety Reporting and Communication
Prepare and present reports for QAG, CQRG, Quality, Performance and Workforce Committee and Board Facilitate communication across clinical, operational and digital teams Opportunities to work with external stakeholders to support digital and operational improvementsMain Conditions of Service
Confidentiality
All staff employed by LCWUCC has a duty to keep information about staff and patients confidential and not to discuss information unnecessarily or to unauthorised persons. Failure to maintain confidentiality will lead to disciplinary action.
Our Values
Equal Opportunities
It is the aim of the organisation to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age or disability, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end LCWUCC has an Equal Opportunities Policy and it is for each employee to contribute to its success.
Health and Safety
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
All LCWUCC employees are accountable, through the terms and conditions of their employment, professional regulations, clinical governance and statutory health and safety regulations, and are responsible for reporting incidents, being aware of the risk management strategy and emergency procedures and attendance at training as required.
All staff have a responsibility to manage risk within their sphere of responsibility. It is a statutory duty to take reasonable care of their own safety and the safety of others who may be affected by acts or omissions.
All managers throughout the organisation have a responsibility to ensure that policies and procedures are followed, that staff receives appropriate training that a local risk register is developed and monitored on a quarterly basis and any changes reported to the Fire, Health & Safety Committee.
Managers are responsible for implementing and monitoring any identified risk management control measures within their designated area/s and scope of responsibility. In situations where significant risks have been identified and where local control measures are considered to be potentially inadequate, managers are responsible for bringing these risks to the attention of the Clinical Governance & Risk Management Committee if resolution has not been satisfactorily achieved.
No Smoking Policy
There is a no smoking policy in operation within the Organisation. In accordance with this policy smoking is positively discouraged and is not permitted in any areas.
Data Protection
If you have contact with computerised data systems you are required to obtain process and/or use information held on a computer or word processor in a fair and lawful way. To hold data, only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed, in accordance with the Data Protection Act.
Access to Health Records
All staff who contributes to patients health records are expected to be familiar with, and adhere to, the LCWs Standards of Record Keeping Policy. Staff should be aware that patients records throughout LCW will be the subject of regular audit.
All staff that have access to patients records have a responsibility to ensure that these are maintained and that confidentiality is protected in line with the organisations Confidentiality of Health Records Policy
All staff have an obligation to ensure that health records are maintained efficiently and that confidentiality is protected. Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient/client and staff confidentiality.
In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Access to Health Records Act 1990.
Waste Disposal
All staff must ensure that waste produced within LCWUCC is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant legislation and procedures contained within the policy.
Patients Charter
We are committed to meeting the rights and standards required by the Patients Charter. We expect our staff to be aware of these rights and standards and to be fully involved and co-operate in meeting them.
Review of this Job Description
This is a description of the duties of the post as it is at present. This list is not intended to be exhaustive and does not, therefore, form part of your contract of employment. The job will be reviewed on a regular basis to ensure that the duties meet the requirements of the service and to make any changes necessary. This procedure would be conducted by each manager in consultation with those working directly with him/her. You will, therefore, be expected to participate fully in such discussions. LCWUCC would aim to reach agreement to changes.
Person Specification
Skills Essential
Strong analytical and problem-solving skills Ability to analyse and interpret data Excellent communication and interpersonal skills Ability to provide constructive feedback to clinicians Ability to work collaboratively with clinical and management teams High attention to detail and accuracy
Qualifications Essential
MBBS, MRCGP
Other Attributes Essential
Flexible and adaptable to change to meet the needs of the service.
Knowledge Essential
Strong understanding of clinical audit in urgent care settings Knowledge of healthcare regulations, accreditation standards and quality improvement methodologies
Values Essential
Exhibits behaviours in line with Organisation Values: Patient First Drive Change Together Belonging Community Focused
Experience Essential
Minimum 3 years experience in audit, quality assurance or performance improvement Experience in IUC, GP OOH, UTC or similar setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name LCW UCC
Address St. Charles Hospital
Exmoor Street
London
W10 6DZ
Employer's website https://www.lcwucc.com/ (Opens in a new tab)