About this role
Job summary
At the PCCs, GPs will manage a varied case load, dealing with a range of urgent primary care presentations with direct booking from 111 and via clinical team. Each PCC has a receptionist managing the flow of patients and waiting area. Each PCC is connected to our operating hubs and managed through our team leads. You will be supported by an on-site receptionist who can help with patient flow and any administrative tasks. We also have a 24/7 Operational Navigator (24/7) and Senior Clinical Navigator (08:00-midnight) who can offer guidance and support if needed.
Main duties of the job
Clinical Care & Patient Management
Provide comprehensive, patient-centred care, including diagnosis, treatment, and management of acute and chronic conditions. Interpret diagnostic tests and use results to formulate effective treatment plans. To work on our triage queue if there are no patients booked in.
Team Collaboration & Leadership
Work collaboratively within a multidisciplinary team, including receptionist and Senior Clinical Navigator to deliver integrated care. Administrative & Professional Responsibilities
Ensure accurate, timely, and legible record-keeping using Adastra Proactively manage a patient caseload with effective prioritisation and time management. Patient Communication & Relationships
Build strong, trusting relationships with patients and their families through excellent communication and a caring manner. Explain complex medical information clearly and sensitively, ensuring patients are involved in decisions about their care. Promote health education and empower patients to manage their own health effectively.
About us
London Central & West Unscheduled Care Collaborative is a not-for-profit Community Benefit Society, now in its 26th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 4.6 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well led patient centred clinical services as recognised by our Good CQC rating in all areas of our organisation.
Job description Job responsibilities
You will play a key role by:
Managing a case load, dealing with a wide range of presenting health care needs and undiagnosed problems Providing care to patients via face-to-face appointments that are booked in by 111 or our clinical assessment service (CAS). Telephone consultation at base if there are no appointments. Working in collaboration with other clinicians within the CAS to enhance patient experience and reduce ED admissions There are also opportunities to deliver triage sessions from sites and/or visiting shifts as well as UTC opportunities at:
- Whittington Hospital 09:00-22:00 7 days a week.
- West Middlesex Hospital 24/7
- Imperial Sites including:
o St. Marys Hospital: 24/7
o Hammersmith Hospital: 08:00-19:00
Charing Cross Hospital : 08:00-midnight
Person Specification
Qualifications Essential
- Registered with the GMC - Right to Work information or UK work permit (if required) - Enhanced Disclosure & Barring Service (DBS) - Listed on the GMC GP Register with evidence of revalidation - Accepted Medical Degree - Medical indemnity with OOH component - Registered on the National Medical Performers List - Mandatory training certificates: to include Safeguarding Children Level 3 adults and children - Information Governance/Data Security Awareness - Infection Control, BLS and others as required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name LCW UCC
Address St. Charles Hospital
Exmoor Street
London
W10 6DZ
Employer's website https://www.lcwucc.com/ (Opens in a new tab)