About this role
Job summary Job title: Performance Administrator Location: Home Working - with occasional travel when required Salary: Up to £28,000.00 depending on experience Hours: 37.5 Why Join the Performance & Analytics Team? Be part of a supportive and forward-thinking team that plays a key role in improving patient outcomes and driving performance across multiple practices. Gain valuable experience working with data, clinical systems, and KPI management, with opportunities to develop your skills and progress within a growing organisation. Work in a collaborative environment where your ideas are valued, your contribution makes a real impact, and you are supported by experienced leaders and colleagues. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because w
Main duties of the job The Performance Administrator at Operose Health will act as a key player in driving practices' performance and improving patient outcomes. The role involves supporting patient recall processes, delivering training to practice staff, understanding of KPIs, and ensuring data quality. Team members work collaboratively, gaining experience in data management, clinical systems, and KPI tracking, in a supportive environment that values imagination and contribution. Tasks include monitoring data quality, ensuring correct clinical coding, and improving performance against KPI targets. Our ideal candidate has a proactive, detail-oriented mindset with primary care performance experience, skilled at working with data, clinical systems like EMIS or SystmOne, and understanding recall processes.
About us Operose Health is committed to delivering local primary care at scale, aiming to improve patient access, outcomes, and experiences. By being part of Operose Health, employees join a supportive, forward-thinking team with the chance to impact patient lives significantly. The organisation values CARE characterized by being Caring, Ambitious, Resourceful, and striving for Excellence. Operose Health empowers its colleagues through opportunities for professional growth and specialization within a growing primary care provider. With a focus on listening, understanding, and responding with compassion, the organisation endeavors to empower individuals towards healthier futures.
Job description Job responsibilities
Job title:Performance Administrator
Location:Home Working - with occasional travel when required
Salary:Up to £28,000.00 depending on experience
Hours: 37.5
Why Join the Performance & Analytics Team?
Be part of a supportive and forward-thinking team that plays a key role in improving patient outcomes and driving performance across multiple practices. Gain valuable experience working with data, clinical systems, and KPI management, with opportunities to develop your skills and progress within a growing organisation. Work in a collaborative environment where your ideas are valued, your contribution makes a real impact, and you are supported by experienced leaders and colleagues.
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Support patient recall processes across practices to improve uptake, ensure timely patient reviews, and contribute to overall performance against organisational targets. Support the delivery of training sessions and guidance to practice staff to improve understanding of KPIs, data quality requirements, and system processes. Support practices in delivering on: QOF indicators and time-sensitive patient care targets, ensuring patients are appropriately recalled and managed within required timeframes. Monitor and improve data quality by identifying inaccuracies, ensuring correct clinical coding, and reducing errors in patient records across practices.Ideal Candidate: What we look for in new colleagues:
A proactive and detail-oriented individual with experience in primary care performance, who is confident working with data, recalls, and clinical systems such as EMIS or SystmOne. A strong team player with good communication skills, able to support practices, respond to queries effectively, and work collaboratively to improve KPI performance. An organised and motivated individual with the ability to manage competing priorities, follow processes accurately, and contribute to achieving organisational and strategic objectives. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Proactive and detail-oriented individual with experience in primary care performance, confident in working with data, recalls, and clinical systems such as EMIS or SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Home Working - with occasional travel when required
HP10 0BG
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)