About this role
Job summary
The post-holder is responsible for providing holistic welfare support to ensure programme outputs are delivered effectively.
The post holder will take a lead on all specific welfare or aspects of the Armed Forces Programme.
Responsible for day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated across the welfare spectrum.
The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery.
The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways.
It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow.
Main duties of the job
Armed Forces Welfare Management
Provide welfare management expertise to the Armed Forces Community and ensure that the trust staff are briefed and have clear responsibilities, when patients are identified as being in the Armed Forces community.
Work in an agile manner, supporting programme and organisational priorities where required.
Communicate information on the delivery progress of the welfare spectrum you are responsible for
Provide scheduled highlight and exception reports into the programme, tracking patient pathways.
Keep meticulous records and ensure data and reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies.
Organise and monitor welfare resources to ensure their effective use while delivering against agreed programme objectives.
Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies.
Support evaluation and audit of welfare data across all sites and organisations linked to the programme.
Provide a rapid, solution driven response in support of crisis situations, both when on duty.
Process referrals, correctly assessing the welfare needs of service users with unfaltering professionalism, compassion and sensitivity
About us
Department Information
The GSTT Armed Forces Programme was established in 2021 to champion the Armed Forces Covenant commitment made by the UK government to support the Armed forces Community. The team supports Welfare and Clinical pathways across the trust and wider London, linking Armed Forces supporting organisations with our patients and people for the optimal outcomes of support across the spectrum.
1. Organisational Values:
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action.
Job description Job responsibilities
Department Information
The GSTT Armed Forces Programme was established in 2021 to champion the Armed Forces Covenant commitment made by the UK government to support the Armed forces Community. The team supports Welfare and Clinical pathways across the trust and wider London, linking Armed Forces supporting organisations with our patients and people for the optimal outcomes of support across the spectrum.
The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery.
The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways.
It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow.
Please read job description for full details.
Person Specification
Armed Forces Community Background Essential
Previous Military or UK Armed Forces Community Experience Proven experience of managing Service Users with a significant level of responsibility
Desirable
Military/Civilian Welfare Qualification Experience of working within the Military and Armed Forces Community in a Welfare environment
Previous Armed Forces Community team skills Essential
Previous experience, including exposure to dealing with a range of Welfare issues
Desirable
Experience of welfare/patient case management including pathway building and signposting knowledge
IT and data capture experience Essential
Previous demonstrable experience of data collection, presentation and report writing
Desirable
Experience of working within the Military and Armed Forces Community in a support role environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Guy's and St Thomas' NHS Foundation Trust
Address Guy's and St Thomas' NHS Foundation Trust
Becket House
London
SE1 7EU
Employer's website https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)