About this role
Job summary
An exciting opportunity has arisen at Good Hope Hospital for a motivated and experienced Service Manager to join our Colorectal, General Surgery and Cardiology operational management team.
Working closely with the Operations Manager and General Manager, the post holder will play a key role in providing operational and managerial leadership to ensure delivery of the Trust's performance, quality and financial objectives.
About You
You will be an organised, resilient and analytical individual, confident managing competing priorities in a fast paced healthcare environment. You will have strong communication skills and the ability to build credible, collaborative relationships with colleagues at all levels, including clinicians and senior managers.
You will be comfortable working with data, using insight to identify risks, drive improvement, and support delivery of performance and quality objectives. You will demonstrate a strong commitment to patient safety, equity, dignity, and compassion.
Further details about the roles and responsibilities within the role can be found within the attached Job Description and Person Specification.
Please note that this is a full-time role equating to 37.5 hours per week. Whilst the role will be based at the Good Hope Hospital site, travel to other hospital sites may be required.
Main duties of the job
If you are interested in applying for this opportunity and would like to ask any questions about the role, then please contact James Breakwell via the following:
[email protected]/Tele:07990393039
The Service Manager will:
*Lead and manage Referral to Treatment (RTT), Cancer and Diagnostic pathways, ensuring robust patient tracking and performance in line with local and National key performance standards.
*Analyse, interpret, and present performance and operational data to senior managers and clinical leads to support informed decision making.
*Support patient flow, bed capacity, and discharge processes, working closely with clinical and operational teams.
*Line manage administrative and support staff, including recruitment, appraisal, performance management, sickness absence, training and development, and rota management.
*Deputise for the Operations Manager as required.
Development Opportunities
This role offers excellent exposure and development across a broad range of operational and strategic areas, including:
-Referral to Treatment (RTT) & Cancer performance.
-Diagnostic Capacity planning and performance management.
-Service development (including capacity and demand modelling).
-Planning and Operational Management.
-Financial Management.
-HR Management.
-Complaints management and resolution, ensuring appropriate investigation and learning.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description
Person Specification
Qualifications Essential
* Educated to degree level or able to demonstrate equivalent knowledge, skills and experience gained through relevant professional roles. * Postgraduate management qualification or equivalent level of knowledge and expertise, acquired through a combination of operational management experience, continuous professional development, and relevant training courses.
Experience Essential
* Experience of working within an NHS or healthcare environment, working closely with clinicians and other healthcare professionals. * Experience of daytoday management of staff, including sickness absence management and performance supervision. * Evidence of supporting the development, training, or mentoring of others. * Experience of delivering a highquality customer or patientfocused service. * Experience of handling patient or customer complaints and resolving issues appropriately. * Experience of working in an administrative or operational management role with a proven ability to problemsolve and prioritise competing demands. * Experience of working independently in a busy and pressured environment,exercising judgement and decisionmaking skills. * Experience of managing confidential and sensitive information appropriately. * Experience of working to targets and service priorities, meeting deadlines and responding flexibly to service demands. * Evidence of effective written and verbal communication skills, including the ability to present information clearly to different audiences. * Understanding of clinical governance, risk management, and health and safety principles within a healthcare setting.
Desirable
* Experience of supporting the management or monitoring of a departmental budget. * Experience of contributing to cost improvement or efficiency programmes. * Experience of supporting service change or improvement initiatives. * Experience of working with NHS performance indicators, national standards, and access targets. * Experience of managing inpatient and/or outpatient waiting lists and supporting mitigation of capacity pressures.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)