About this role
Job summary
We have a new vacancy available to work in Information Governance as an 'Access to Information Administrator' who will support the delivery ofInformation Access requests received by the Health Board in accordance with Data Protection and Access to Health Records legislation.
The role requires regular communication with a wide range of stakeholders, including patients, relatives, solicitors, healthcare professionals, local authorities, and the police. Communication must be professional, empathetic, confidential, and tailored to the recipient's level of understanding.
The post holder must ensure timely liaison with clinicians and staff to support appropriate review and redaction of information prior to disclosure.
Main duties of the job
You will be responsible for managing a high-volume workload, prioritising tasks effectively, meeting strict statutory deadlines, and maintaining ahigh standard of customer service. This role also involves working independently within relevant legislation, guidance, and organisational policies,seeking senior advice when required.
Key duties include accurately processing access to records requests, ensuring records are correctly identified, checked, scanned, and disclosedin line with subject access and confidentiality requirements. This requires strong analytical and judgement skills to verify patient identity andensure only relevant and correct information is released, thereby minimising the risk of data breaches and regulatory penalties.
In addition, you will be responsible for the safe and effective use of departmental resources, including reporting equipment issues, maintaining stock security, and identifying supply requirements to management.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 05/06/2026.
Person Specification
Qualifications and Knowledge Essential
Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge
Desirable
Knowledge of Medical/Healthcare Terminology
Experience Essential
Experience of working in an administrative / office environment Familiar and competent with Microsoft IT packages, especially Word, Excel and PowerPoint Familiar and confident using email and searching the internet
Desirable
Experience of working in a multidisciplinary team
Other Essential
Flexible approach to needs of the service
Desirable
Welsh Speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Health Board Wide
Health Board Wide
SA61 2PZ
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)