About this role
Job summary
We are looking for a highly organised and motivated individual who is friendly and welcoming to join our team.
As a first point of contact for patients, you will play an important role in delivering a professional and efficient service. You will support the nursign team by carrying out admin tasks including booking patients in and answering the telephone.
The role requires excellent communication and organisational skills, with the ability to work effectively in a fast-paced healthcare environment. You will liaise with both internal teams and external stakeholders, contributing to the overall delivery of a high-quality service.
This is an excellent opportunity for someone who is proactive, detail-oriented, and committed to providing a positive patient experience.
Main duties of the job
Welcoming patients, visitors, and staff to the ward. Providing administrative and clerical support to the assessment unit. Maintaining accurate patient records and documentation. Ensuring confidentiality and data security are always maintainedSupporting the wider multidisciplinary team in a busy clinical environment. General clerical and administrative duties including any speciality specific requirements that are compatible with the duties and responsibilities of the post. Point of contact for all visitors to the unit. To ensure that all patients, visitors, and staff are treated in a courteous, professional, and caring manner and receive prompt assistance when required.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications Essential
High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
Desirable
Excel and Word qualification or relevant transferable evidenced experience
Experience Essential
Experience of clerical duties High Standard of IT literacy/experience in computer use
Desirable
Previous Health Care experience. Administrative/clerical experience Previous experience of working within a hospital setting. Previous front facing customer service experience. Previous experience of working as part of a team and on own initiative
Skills and Knowledge Essential
Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift In Charge. Organisational skills Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone. To be able to manage sensitive/ confidential information according to trust policy
Special Requirements Desirable
Work flexible hours as the service requires of the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park
Wexham Street
Slough
SL2 4HL
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)