About this role
Job summary
To provide a clerical service to Brent Ward and assist the nursing staff in the reception of patients and visitors to the ward.
To work in collaboration with staff in other areas of the service line and Trust to facilitate a streamlined service for the patient.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Key Dimensions:
To provide and deliver a high standard of clerical service to the unit using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical knowledge.
Keep SALUS current
Admit and discharge patients
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
Deal with enquires, including telephone enquiries in conjunction with and under the direction of the nursing staff. Maintain hospital notes in accordance with PHNT policies and procedures. Receive patients, relatives and visitors to the ward. Enter admissions, transfers and discharges on iPM/SALUS, including ward and department transfers and updating patient information where necessary, within half an hour of patient movement when on duty. Ensure that notes are traced to the unit and traced correctly on iPM. Maintain case notes, re-filing and creating additional volumes where necessary, ensuring all clinical notes are in the current volume, and adding new volumes to iPM. Print front sheets and ensure adequate addressograph labels are available for all patients. Ensure wristbands are printed for all inpatients patients. Trace notes in and out of the unit using iPM. Take, or where relevant, telephone any requests for investigations to relevant departments. Liaise with other departments regarding investigations, recording appointments and pre details in the ward diary and relaying any information to nursing staff and patients. Book transport for admissions, transfers or discharge as required. Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust. Keep notes trolleys clean and tidy. Take red top referrals to consultant secretaries or departments after logging them on the computer system. Distribute and deal with email, re-directing as necessary. Photocopying paperwork and booklets as required. Email information within the Trust as required. Liaise with MEMS, estates and IT with regard to broken equipment. Be required to provide cover for the bookings clerk during periods of absence.
For further details please see the attached JD & PS
Person Specification
Qualifications Essential
Computer literate GCSE grades A-C in Maths and English or equivalent demonstrable experience
Desirable
NVQ in administration
Knowledge and Experience Essential
Good communication skills both verbal and written Demonstrate ability to use all main software packages Previous clerical demonstrable experience Demonstrate ability to use all main software packages
Desirable
Previous demonstrable experience in a large clinical setting Proven knowledge of patient management systems
Aptitude & Abilities Essential
Excellent communication skills Ability to communicate at all levels Excellent telephone manner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Derriford Hospital
Plymouth
PL68DH
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)