About this role
Job summary
Are you an organised, communicative, and motivated individual? Do you have strong administrative skills and enjoy communicating with a range of people? If so, we have the perfect opportunity for you!
We are seeking a dedicated individual to join our friendly team on Pulteney Ward. This is a general surgical ward, we look after a range of different surgical patients and a lot of patients from ICU, whom have very complex needs.
In this role you will provide a comprehensive administrative, clerical and non-clinical support for the healthcare professionals who are involved in patient care. You'll be a key member of the ward team by supporting a patient focused and friendly environment.
You will have contact with patients, their relatives/carers throughout your shift, therefore you need to have good customer service skills and a friendly, polite manner.
We are looking for someone who can be flexible in the role so that individual needs of the ward are cared for. Training will be provided.
If you have the necessary skills and are ready to contribute to a positive and supportive ward environment, we encourage you to apply. We look forward to receiving your application.
Main duties of the job
To provide efficient and professional administrative and clerical support This will include:
To welcome and greet patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives. To show patients and relatives where things are and what facilities they can use (when needed). To answer the telephone and respond to enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. To liaise with nurses, Doctors, and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients. To maintain an efficient filling system for tracking of health records. Maintain the admissions book, inpatient board and patient details/ appointments on the patient administration system so that there is timely and accurate information available at all times.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description Job responsibilities
To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives, to include
To receive patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives clearly and in a way that patients and relatives understand.
To answer all telephone enquires taking and relaying messages in a polite and helpful manner, taking action as appropriate.
To liaise with Nurses, Doctors, GPs and other members of the department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
To maintain an efficient system for the storage/tracing of health records within the ward.
To ensure that there is timely and accurate information available at all times on patients, both on the ward board and the computerised patient information system.
To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous admitting and discharging of patients. Be aware of and assist in the maintenance of Trust quality targets in connection with waiting times.
To arrange follow up appointments and transport for patients as and when appropriate.
To organise the maintenance / repairs of equipment on the ward if requested.
To carry out other clerical duties as required, this will include the sending emails, filing of appointment letters, the opening and sorting of post, photocopying and laminating.
To assist in the ordering of ward stores and to maintain stock levels of stationery within the ward area.
To report all accidents and incidents to the nurse in charge. To ensure that hospital property is properly used and cared for.
IT assistance around the department.
Maintain photocopier, order stocks and arrange for service if broken.
Person Specification
Essential Essential
Experience working with patients and relatives Good communication skills, spoken English and written Experience working in a busy fast paced environment, with the ability to adapt quickly.
Desirable
Basic computer skills, ability to use Microsoft Office (Word, Outlook, Excel) Good telephone manner Good knowledge of Millennium and Capman
Communication Essential
Ability to communicate effectively verbally and in writing at a range of levels.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital
Combe Park
Bath
BA1 3NG
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)