About this role
Job summary
We are looking to recruit a caring, reliable, and highly motivated receptionist to join our experienced reception team at Wells Health Centre. This is a part-time position working 26.5 hours across the week, Monday, Wednesday, Thursday and Friday.
The successful candidate will work closely with the reception lead and practice administrator along with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.
You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas.
The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice.
Main duties of the job
Provide a caring and professional reception service to patients Answer the telephone calls and greet patients politely and promptly. Book, amend, and reschedule of appointments. Check reception tasks and ensuring they are actioned and processed in a timely manner. Register new and temporary patients. Scanning and workflow. Basic prescription knowledge. Online access for patients. Refer to other bodies such as community nurse team. Oversee the patient emails. Follow and work to the surgeries policies and protocols, reporting concerns when appropriate.
About us
Wells Health Centre is a small GP Practice on the Norfolk coast rated as Outstanding by the Care Quality Commission (CQC).
It provides care to around 3,300 patients in and around Burnham Market.
In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Qualifications Essential
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address Bolts Close
Wells-next-the-Sea
Norfolk
NR23 1JP
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)