About this role
Job summary
PLEASE DO NOT APPLY IF YOU ARE NOT READY TO START IMMEDIATELY.
Part-time flexible receptionist required. Must be flexible and living within 3 miles of practice location. Reliability and multi-tasking skills is essential. You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential. Experience is desirable but not essential as full training will be provided. The position is permanent, part-time with a flexible shift pattern. Hours of work range between 7:45am - 6:45pm Monday to Friday.
We are supportive, fast-paced and collaborative.
Reception or customer care experience is essentialPrevious experience of working in the NHS is welcome but not essential.Understanding of medical documentation processes, including the preparation and handling of medical reports, EDT (Electronic Document Transfer letters) and IGPR (Insurance /General Practitioner Reports) are welcome but not essentialMust have PC skills will be able to use basic Word, Excel and e-mailMust be able to work within processes/proceduresWork effectively with colleagues as part of a team.A willingness to learn and progress with a can do attitude.The ability to communicate with a wide range of people in a kind, professional and caring way.
Main duties of the job
The successful applicant will help deliver patient services in order to support high standards of patient care. Excellent interpersonal and communication skills are essential to the role, as are good administration and IT skills, along with a good work ethic.
Previous GP experience is desired but we would still welcome applications from someone who has no experience, but is willing and quick to learn.
About us
3 GP Partners, 4 GPs, 1 Practice Nurse, 1 HCA and 2 Pharmacists
9500 patient list size
The practice values each other and the skills individuals contribute to the practice both in terms of daily work schedule and the delivering of patient care.
If you are committed to delivering excellent patient care and want to be part of a dedicated and friendly GP practice, please apply now.
Job description Job responsibilities
The purpose of the role is to
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Scanning and filing clinical letters with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers On a daily basis read and take action to tasks in Clinical system sent by clinicians/administrators Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Registration of patients as and when required and ensuring registration forms are all readily available Promoting online of appointments and prescriptions Provision of refreshments for staff and visitors as required; Keeping the reception area, tidy and free from obstructions and clutter Recalling patients to increase targets and improve patient careConfidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality
The post-holder will strive to maintain quality within the practice, and will
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunication
The post-holder should recognise the importance of effective communication within the team and will strive to
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriateThis job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role.
The job holder will carry out any other duties as may reasonably be required by their line manager.
Person Specification
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Qualifications Essential
previous experience in general practice or other admin role desirable
Desirable
previous experience in general practice or other admin role desirable
Experience Essential
previous experience working in an administrative role for 1 year
Desirable
previous experience working in GP Practice or administrative role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HENDON WAY SURGERY
Address 215 WEST HENDON BROADWAY
LONDON
NW9 7DG
United Kingdom
Employer's website https://www.hendonwaysurgery.nhs.uk/ (Opens in a new tab)