About this role
Job summary
Knightsbridge Medical Centre is aiming to appoint a full time Practice Manager to our team due to retirement. We are looking for someone with experience in healthcare management to join our friendly and supportive team,
You will have experience of managing people and services, finance and IT and you will use your interpersonal skills to ensure the smoothe and efficient daily running of the practice.
Main duties of the job
To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
To manage and support the reception, secretarial and administration teams, taking a role in reviewing performance, training, recruitment and rotas.
To be the Practice administrator for the clinical system and Practice co-ordinator for IT hardware issues liaising with all system providers and IT support services.
About us
We are a large training practice with a list size of 1500 situated in a three storey purpose built building a short distance from the Brompton Road and Harrods and not far from Kensington High Street and the Kings Road.
We have a full complement of staff including 2 GP partners, 4 further GPs, 2 practice nurses and an HCA. Our administration team consists of a manager, deputy, an administrator, reception manager and and 6 receptionists.
We also have pharmacists and a PA attached to the practice.
Job description Job responsibilities
JOB TITLE: Practice Manager
Hours: FULL TIME
Main responsibilities:
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Functional management of all clinical and administrative staff
To manage reception and doctors rota
To manage and prioritize own workload
Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
Leading change and continuous improvement initiatives
Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
Ensuring compliance with legislation and dealing with disciplinary issues accordingly
The management of the premises, including health and safety aspects such as risk assessments and mandatory training
Human Resources
Managing the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork
Establishing, reviewing and regularly updating Job Descriptions and Person Specifications
Organise staff training on all aspects of general practice as required
Authorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rota
Provide support to all staff, effectively addressing their queries, problems and requests, both formal and informal
Overseeing staff workload on a daily basis, organising and allocating work as required.
Ensure staff awareness of confidentiality including Data protection and Caldicott guardian
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Administration and Operation
Ensure policies and procedures are followed and that all administrative systems are in place and running smoothly
Ensuring that the building complies with all Health & Safety aspects of legislation and best practice
IT Systems
Overseeing IT implementation and use providing any relevant training
Ensure System Security and Data protection procedures are adhered to
Liaise with IT support department to resolve other hardware and software issues
Practice Finance
Manage practice budgets and minimize expenditure without impacting on quality.
Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashion
Liaising with the ICB regarding queries with payments relating to the contract
Collating invoices ready for payment
Other dutiesTo be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the Partners
Managing seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm system
Coordinating the practice diary, ensuring meetings are scheduled appropriately
Liaising at external meetings as required
Marketing the practice appropriately
Managing the Patient Participation Group
Maintaining the practice and NHS choices websites
Contribution to the Implementation of Services:
The post-holder will
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit and meetings where appropriate
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Business Management or Health management qualification at degree level
Experience Essential
Proven Practice management experience in General Practice. Strong leadership skills. Good organisational skills. The ability to work under pressure. Proficiency in using computer software packages. Experience of HR processes including appraisals, staff development and disciplinary procedures
Desirable
Experience of working with Systmone clinical software Experience of working with Xero accounting package
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Knightsbridge Medical Centre
Address Pavilion Road
London
SW1X 0ET
Employer's website https://www.knightsbridgemedicalcentre.org.uk (Opens in a new tab)