About this role
Job summary
We are seeking an experienced and motivated Practice Manager to join our busy, high-performing GP training practice serving a growing population of approximately 9,300 patients in a welcoming semi-rural community. This is an exciting opportunity to take on a key leadership role within a supportive and established practice, working alongside an experienced team of GP partners and senior staff.
With a fantastic multidisciplinary team already in place, you will play a pivotal role in shaping the future of the practice driving service improvement, supporting staff development, and ensuring the delivery of high-quality patient care. If you are a confident leader looking to make a real impact in a collaborative and forward-thinking environment, we would love to hear from you.
Main duties of the job
As Practice Manager, you will lead the day-to-day running of the practice, ensuring services are delivered efficiently and to a high standard. You will support and develop the team, manage resources effectively, and work closely with the GP partners and leadership team to meet operational and strategic priorities.
The role includes overseeing staffing, finances, and governance, while identifying opportunities to improve services, enhance patient experience, and support the ongoing development of this busy training practice.
About us
We pride ourselves on providing high-quality, patient-centred care while maintaining a supportive and inclusive working environment.
Our team is made up of experienced GP partners and leadership team. Salaried GPs, Advanced Clinical Practitioners, Practice Nurses, Nurse Associates, Health care Assistants, Phlebotomists, Allied health professionals, and a dedicated administrative team, all working collaboratively to deliver excellent services. As a training practice, we are committed to learning, development, and continuous improvement, creating a dynamic and progressive workplace.
We have a strong, team-focused culture where staff feel valued and supported, with an emphasis on open communication, shared problem-solving, and professional growth. This is complemented by a stable leadership team and a clear commitment to staff wellbeing.
Working with us offers the opportunity to be part of a friendly, motivated team, with access to professional development and the chance to play an active role in shaping the future of primary care services within the community.
Please submit a CV with a covering letter to the practice. Shortlisting for the post will take place on Thursday 11 June 2026, with interviews scheduled for the morning of Tuesday 23 June 2026. We are hoping to have someone in role by mid / later September.
Job description Job responsibilities
Primary key responsibilities
The following are the core responsibilities of the Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
b. Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
c. Functional management of all salaried clinical and administrative staff
d. Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice
e. Consider staff planning and develop, implement and embed an effective succession plan
f. Manage an effective staff appraisal process, and undertake appraisals for those they line manage
g. Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
h. Maintain an effective overview of and ensure compliance with HR legislation
i. Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
j. Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
k. Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed
l. Manage the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners
m. With support from the Partners, manage the financial elements of the organisation whilst seeking to maximise income and reduce expenditure
n. Maintain an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented
o. Guide the team to reach QOF targets (supported by the nursing and administrative leads)
p. Ensure the organisation has appropriate insurance cover
q. Manage the procurement of organisation equipment, supplies and services
r. Manage contracts for services
s. Be the key liaison with the PCN, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
t. Develop, implement and embed an efficient business continuity plan
u. Implement systems to ensure compliance with CQC regulations and standards
v. Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR
w. Actively encourage and promote the use of patient online services
x. Update and act as the focal point for the practice website and social media sites
y. Market the practice appropriately to ensure patient population is stable or increasing
z. Ensure staff implement the practice-wide approach to the management of all patient services matters
aa. Identify and deliver team training where required
bb. Manage the premises, including health and safety aspects, and undertake risk assessments, staff awareness and mandatory risk-management training
cc. Support the management team in the compilation of practice reports and the practice development plan
dd. Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure
ee. Be an instrumental member of the general practice team
ff. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
gg. Undertake all mandatory training and induction programmes
hh. Be the leader for the spectrum of clinical governance
ii. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primary responsibilities, the Practice Business Manager has the following wider responsibilities:
a. Deputise for the Partners at internal and external meetings
b. Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders
c. Oversee the submission of reports for QOF, enhanced services and other reporting requirements
d. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
e. Oversee the management of the Patient Participation Group
f. Attend any external meetings pertinent to this role
g. Support and participate in shared learning
Person Specification
Qualifications Essential
Management qualification
Experience Essential
Proven experience in a management or leadership role Experience of managing teams, including recruitment, performance management, and staff development Experience of financial management, including budgeting and monitoring expenditure Experience of managing change and service improvement Demonstrable experience of operational management in a busy environment Evidence of working collaboratively with senior colleagues or leadership teams
Desirable
Previous Practice Manager experience working in general practice Experience working in NHS general practice or primary care Experience of digital transformation or system implementation Knowledge of EMIS, AccuRx, online consultation systems and cloud telephony. Understanding of QOF, enhanced services, PCN working and NHS contractual requirements. Experience with CQC compliance, complaints handling and quality improvement. Financial management experience, including claims, budgets or income monitoring.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wigton Group Medical Practice
Address Wigton Medical Centre
South End
Wigton
Cumbria
CA7 9QD
United Kingdom
Employer's website https://www.wigtonmedicalpractice.co.uk/ (Opens in a new tab)