About this role
Job summary
Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Main duties of the job
Strategic management and planningFinancial managementHuman resourcesOrganisationalPatient servicesInformation management and technologyHealth & safetyContribution to the implementation of services:
About us
We have roughly 11,000 patients. Our team includes partners, salaried GPs, registrars, an ANP, a paramedic, practice nurses, health care assistants, secretaries, admin, and reception.
We are proud to be a training practice supporting the development of future clinicians at every stage. We regularly have GP registrars, nurse trainees and medical students, creating a dynamic learning environment.
Mid Wales offers an exceptional quality of life, and Llandrindod Wells is no exception known for its peaceful, welcoming, friendly community and stunning natural surroundings. Outside of work, you will have access to fantastic walking and cycling routes, water sports on the beautiful River Wye, and year-round opportunities for outdoor adventure. The town is conveniently located just an hour from Hereford, Shrewsbury, Brecon and Aberystwyth.
Job description Job responsibilities
Job responsibilities
Strategic management and planning
The post holder will
Ensure compliance with NHS Wales, and all statutory requirements
Represent the practice and Cluster/Collaborative and other relevant meetings, feeding back to the partnership relevant information
Keep abreast of current affairs and identify potential threats and opportunities
Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
Monitor and evaluate performance of the practice team against objectives; identify and manage change
Develop and maintain effective communication both within the practice and with relevant outside agencies
Assess and evaluate accommodation requirements and manage development and expansion plans
Financial management
Manage practice budgets and seek to maximise income
Ensure the practice receives an appropriate and equitable allocation of local and national resources
Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant Monitor cash-flow, prepare regular forecasts and reports to the partnersManage and reconcile bank accounts, arrange bank payments Manage partners drawingsResponsible for PAYE for practice staff and maintain appropriate recordsResponsible for contributions to the practice pension scheme(s) and maintain appropriate recordsManage systems for handling and recording of private payments by BACs cash and cheques and petty cash.Human resources
Oversee recruitment and retention of staff and provide general personnel management
Ensure that all members of staff are legally and gainfully employed.
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training, to ensure all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
Organisational
Convene meetings, ensuring agendas and minutes are drafted and distributed as appropriate
Responsible for the development of practice protocols and procedures, review and update as required
Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
Ensure policies and procedures are up to date.
Ensure the practice is compliant with legislation, including but not limited to GDPR and health and safety.
Develop and review Health & Safety policies and procedures in accordance with current legislation.
Manage the procurement of practice equipment, supplies and services within target budgets
Arrange appropriate insurance cover
Ensure the practice has adequate disaster recovery procedures
Arrange appropriate maintenance for practice equipment
Patient services
Adopt a strategic approach to the development and management of patient services
Ensure service development and delivery is in accordance with local and national guidelines, including access standards
Ensure that the practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and/or develop repeat prescribing systems
Oversee the develop and manage an effective appointments system
Oversee the organise surgery timetables, duty rotas and holiday cover
Monitor, assess and ensure practice performance against patient access standards
Develop and implement an effective complaints management system
Liaise with patient groups such as Llais
Information management and technology
Evaluate and plan practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT and regularly update the practice management team
Ensure staff have adequate support, training and monitoring in relation to Information Governance, and IT.
Set targets and monitoring standards for data entry and data collection
Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
Annual completion of the Information Governance toolkit
Liaise with national and local NHS bodies regarding systems procurement, IT funding and national IT development programmes.
Maintain the practices website and social media
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
CommunicationThe post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of servicesThe post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit and inspections where appropriate
Person Specification
Experience Essential
Management experience
Desirable
Experience within Primary Care
Qualifications Essential
GCSE Grade A to C, or the equivalent in English and Maths
Desirable
Diploma in Practice Management or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Llandrindod Wells Medical Practice
Address Spa Road East
Llandrindod Wells
Powys
LD1 5ES
United Kingdom
Employer's website https://www.llandrindodsurgery.co.uk (Opens in a new tab)