About this role
Job summary Job title: Assistant Practice Manager Location: Southover Medical Practice, Torquay Salary: £29,764.80 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job The Assistant Practice Manager at Operose Health is a vital role in ensuring smooth operations at the Southover Medical Practice located in Torquay. This permanent position requires dedication to enhancing primary care delivery by supporting the Practice Manager in overseeing all administrative tasks. The key responsibilities include developing efficient management systems related to IT, Human Resources, and Financial Management, as well as ensuring effective communication and operation within the reception and administrative teams. The ideal candidate will possess essential reception/customer care experience, an understanding of health services, and strong communication skills. Flexibility and adaptability to changing priorities are crucial, along with the ability to maintain confidentiality and work within established processes. With a salary of £29,764.80 per year, the role offers 27 days of annual leave, a car benefit scheme, and opportunities for personal and professional development in a supportive work environment.
About us Operose Health is a prominent player in the field of primary care services. We are committed to delivering high-quality patient care through innovative management practices and an unwavering dedication to improving access, outcomes, and patient experience. Operating at scale, we focus on aligning our services with the needs of the NHS while empowering our employees to excel. Our valuesCaring, Ambitious, Resourceful, and Excellencedrive our operations and ensure positive outcomes for patients and staff alike. We offer numerous benefits and opportunities for career development, reflecting our commitment to employee well-being and professional growth. Our supportive environment encourages creativity, continuous learning, and fosters a strong sense of community and collaboration among our team members.
Job description Job responsibilities
Job title:Assistant Practice Manager
Location:Southover Medical Practice, Torquay
Salary:£29,764.80 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately. You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs. Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.Ideal Candidate: What we look for in new colleagues:
Reception/customer care experience is essential. You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare. Excellent communication and organisation skills. Ability to work within a team and wider colleagues. Must be able to work within processes/procedures and needs to maintain confidentiality and data security. Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs. Package Description: How well support you:
Annual salary of £29,764.80 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Essential Qualifications: Experience in reception/customer care; strong understanding of health services; excellent communication and organization skills; ability to maintain confidentiality and work within established processes; flexibility to adapt to changing priorities.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Torquay
TQ1 3HD
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)