About this role
Job summary
As part of our productivity improvement journey, this is an exciting opportunity to oversee the Trust's Operational Improvement Programme. The post is fixed-term until January 2028.
Reporting to the Chief Operating Officer, the Head of Improvement will support Care Groups and engage with clinical departments to develop and ensure delivery of productivity improvement plans that align and support the successful achievement of the Trust's strategic objectives.
This will involve proactively working with finance and operational teams to assimilate information from several sources to determine opportunities to improve the productivity of services, secure agreement on the prioritisation of these projects before coordinating operational, clinical, transformation, digital and quality improvement teams to implement improvement at pace.
The postholder will implement a robust standardised PMO framework for productivity improvement within the organisation, ensuring effective reporting and escalation to the Trust's Improvement Group and onwards to its Finance and Sustainability Committee. The postholder will be an advocate in furthering the Trust's culture of continuous improvement and will work closely with the Associate Director of Quality in the application of continuous improvement principles in major improvement programmes.
Main duties of the job
The post holder will work collaboratively with teams across the Trust in the delivery of quality, financial and performance improvement objectives:
1) Service Improvement: Ensure clear service improvement priorities are defined and prioritised aligned to Trust strategic objectives and GIRFT opportunities. Use system management skills and project management expertise to bring together teams to produce improvement plans and projects. Design and embed monitoring and assurance systems to track progress and impact.
2) Quality Improvement: Work with the Associate Director of QI to ensure the Trusts Quality Improvement strategy is aligned to the Trusts strategic improvement objectives, develop plans, procedures, and processes to ensure a wider group of staff are empowered with skills in continuous improvement and use these skills to deliver measurable improvements.
3) Improvement Planning and Project Management: Leading on the development of the improvement plan, drawing on the operational and financial plan liaising with professional groups across the organisation to produce the plan. Create systems to monitor ongoing performance and delivery against the plan and report to the improvement group and FSC.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description Job responsibilities
1) Service Improvement:
Work effectively with all stakeholders to understand service needs and to co-design improvement plans and projects to align service needs with organisational improvement priorities.
Work effectively with Care Group teams to support the development of improvement plans for their services.
Create forums and methodologies that support colleagues to advance their services for patients.
Responsible for change projects that may be associated with significant operational, financial and resource implications.
In conjunction with the Care Group and Executive teams develop new and innovative service improvement schemes including the operational translation of re design projects which support the provision of safe, effective and high-quality patient care services (both within the Trust and across the wider population we serve).
Apply continuous improvement principles and methodologies to all improvement programmes.
Prioritise appropriately to ensure that improvement resources are targeted and deployed in an optimum way.
Ensure appropriate programme governance and assurance.
2) Quality Improvement:
Work with colleagues at all levels to further develop the improvement strategy and priorities aligned to the Trust strategy.
Maintain a culture of continuous improvement across the Trust, showcasing the outcomes of QI work.
Support the Associate Director of QI in ensuring effective and standardised QI methodology, training and delivery.
3) Planning:
To support the Business Planning and operational planning process working proactively with the Care Groups and Finance teams to ensure annual business plans are translated into clear and effective improvement priorities, effectively identifying clinical, access and financial priorities for improvement.
Co-ordinate improvement activity ensuring a clear alignment and coherence of quality, workforce, finance and activity plans.
Play a key role in the communication and reporting of the annual improvement plan both internally and externally.
4) Performance and Information Management:
Support performance improvement through the use of improvement project management, effective relationships with staff and data-driven approaches
Appropriately manage high level operational governance risks associated with performance and improvement projects.
Communicates with internal staff and external agencies (GIRFT, Place etc) to ensure compliance with performance targets, strategic objectives and returns.
Track delivery of major programmes, by analysing performance against objectives providing support and intervention by offering a range of options as required so programmes remain on track to deliver specified benefits in the timescales required.
Produce statistical/performance reports to track performance against targets and objectives.
Analyse and communicate highly complex verbal and written information and data to all relevant stakeholders using developed negotiating and persuasive skills where co-operation is required and where there may be barriers to understanding.
5) Financial Management:
Working with finance and programmes leads, ensure the cost benefits of improvement programmes are modelled and understood and contribute towards financial targets set by the Trust.
Using financial acumen assess change programmes via cost-benefit analysis and assess their impact on gross contribution.
Ensure the optimum use of resources, including the establishment and maintenance of effective management processes to ensure effective financial control.
Evaluate the return on investment.
Manage improvement & transformation programmes and projects to budgets.
Monitor activity, budgets and financial controls as set out through annual budget setting.
6) Governance and Risk:
Promote and support the Associate Director for QI in implementing systems for quality and safety improvement.
Present to staff groups and the public to convey information in proposed change.
Apply robust project governance for major and large programmes, ensuring clear accountability frameworks and reporting mechanisms are in place to support the delivery of outcomes and enable early identification and management of issues and barriers, which could affect delivery.
Create governance frameworks, tools, guidance and support to the Care Groups and corporate functions to ensure robust project governance across improvement projects.
Ensure all improvement plans have appropriate quality and equality impact assessments.
Person Specification
Experience Essential
Demonstrate achievements in improving patient care, meeting NHS targets and managing within budgets. oExperience of delivering end to end change in a service or function with scale and complexity. oRecent evidence and experience of leadership skills and the ability to transform and lead a team to work effectively together.
Desirable
oSenior management experience within the NHS: transformation, financial management, planning, performance management and improvement, and staff. oBuilding and maintaining external relationships across a range of organisations and stakeholders.
Qualifications Essential
oEducated to degree level and/or significant relevant experience. oManagement or Professional qualification at postgraduate level or equivalent relevant experience. oEvidence of continuing personal and professional development.
Desirable
oAdvanced theoretical & practical knowledge
Skills, knowledge and competencies Essential
oA thorough understanding of the principles and techniques of process redesign and improvement including project management techniques and quality improvement. oDemonstrate sound financial management across multiple services oDemonstrate working knowledge of governance and risk.
Specific role requirements Essential
oAbility to prioritise own and others workloads effectively to meet tight deadlines whilst managing conflicting priorities oComputer literacy (Excel; Microsoft Word; PowerPoint; email) and well developed IT skills to manage reporting on complex performance including clear presentation skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (WHH)
Address Warrington Hospital
Warrington
WA5 1QG
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)