About this role
Job summary
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Systmone user skills
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
About us
Park Lane Practice and Phoenix Surgery is a forward thinking team embracing innovative ways of working in these changing times within primary care.
We are an open, honest and supportive team with a high professional ethic to deliver patient services.
Job description Job responsibilities
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Action all incoming correspondence ie post and email
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS) as required
i. Process calling letters are requested
j. Process all DNA letters in accordance with current policy
k. Action GP2GP tasks
l. Read code data on Systm1 clinical system
m. Photocopy documentation as required
n. File and store records as required
o. Data entry of new and temporary registrations and relevant patient information as required
p. Input data into the patients healthcare records as necessary
q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
r. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
s. Manage all queries (including administrative queries) as necessary in an efficient & professional manner
t. Carry out system searches as requested
u. Maintain a clean, tidy, effective working area at all times
v. Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public Experience of administrative / receptionist duties Experience of working in a health care setting
Desirable
Experience of working in GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name https://www.parklanepracticeswindon.nhs.uk/
Address 7-9 Park Lane
Swindon
SN1 5HG
United Kingdom
Employer's website https://www.parklanepracticeswindon.nhs.uk/ (Opens in a new tab)