About this role
Job summary
Time for a change?
Looking for a rewarding career?
Then come and be part of our team
University Hospitals of Leicester (UHL) has Community Hospitals across Leicestershire, with the desire to provide an excellent standard of patient centred care.
In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills.
You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK. On top of your basic salary, you will receive at least 27 days' holiday each year, plus a range of other benefits including occupational health and counselling services.
As a Admin Assistant it will be your responsibility to ensure that your behaviours and values reflect those of UHL.
The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service.
At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 6pm on certain days
Main duties of the job
Working within the Admin Team predominantly providing clerical and administrative support to the Outpatient Team.
To promote an effective and efficient administration service including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.
To ensure the highest standards for patient experience and quality are maintained.
UHL staff
Department Heads and Senior Managers
Visiting Clinicians
Relevant external Organisations e.g. GP surgeries, Ambulance Services
Patients and relatives, members of the public
Other NHS Trust staff
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description Job responsibilities
Provide cover on reception receiving and directing patients, visitors and staff in a courteous manner.
To ensure preparation of patient information for clinical sessions are carried out in an efficient and timely manner.
To book patients in and out of clinics for the outpatient department.
To admit and discharge patients attending day-case when necessary.
To book follow up appointments for patients as and when necessary.
Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.
To ensure that all test results are available for outpatient clinics as requested.
To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.
To liaise with other hospitals and department to obtain case notes and results of investigations as required.
To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.
To use the current computerised patient records system for booking appointments and providing labels for patients records.
To deal with hearing aid battery requests i.e. ordering, replacements etc.
Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.
To prioritise work in order to meet deadlines.
To arrange patient transport
Person Specification
Communication Essential
Ability to work as part of a team Ability to remain calm under pressure
Trust Values Essential
Must be able to demonstrate behaviours consistent with the Trust's Values
Qualifications Essential
Good general education to GCSE level or equivalent, including English and Maths
Desirable
ECDL or Equivalent
Experience Essential
Computer skills Experience in using Microsoft Packages Experience of working with the general public in a face to face role
Desirable
General office procedures Knowledge of hospital systems and booking procedures. Understandingof18week pathway rules and guidelines
Planning and Organization Essential
Ability to work on own initiative but within procedural guidelines Good communication and initiative skills. Ability to prioritise workload Good time management skills
EDI Essential
Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Melton Mowbray Hospital
Melton Mowbray
LE13 1SJ
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)