About this role
We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.
Source new customers for gold loan products through branch walk-ins, field visits, and local networking
Explain product features, eligibility criteria, and documentation requirements to customers
Ensure timely processing and disbursement of gold loans
Maintain high levels of customer service and satisfaction
Cross-sell other banking products such as CASA, insurance, and investment products
Ensure compliance with internal policies, audit norms, and regulatory guidelines
Maintain accurate records of customer interactions and loan documentation
Collaborate with branch teams to ensure seamless operations and customer experience