About this role
Job summary
This is an exciting opportunity for a motivated and strategic leader who is equally comfortable overseeing day-to-day operations and contributing to the future direction of the practice. Working closely with the GP Partners and the Business and Finance Lead, you will play a central role in developing and delivering the practices strategic priorities, ensuring the practice continues to provide high-quality, patient-centred care while adapting to a rapidly changing NHS landscape.
Main duties of the job
The successful candidate will demonstrate strong leadership and communication skills, be well organised, highly motivated and financially astute. You will be expected to achieve goals and targets through a combination of personal involvement, developing and supporting others, and effective delegation.
The Partners are looking for someone who is proactive and able to plan ahead, helping to maximise the practices potential in relation to business, finance and premises, while maintaining a strong focus on patient care. The role also requires keeping partners informed of local and national developments, presenting information clearly to support informed decision-making.
About us
Putneymead Group Medical Practice is a large thriving training practice in Putney, Southwest London focussed on providing outstanding care to our patients. We serve a population of 25,000 patients, including provision of services to the student population at Roehampton University and Signature Care Home in Wimbledon. We work in a large multidisciplinary team, the core ethos being one of education and training. We have utilised the opportunities presented by working as a PCN and have many ARRS roles working as a part of our team. The practice is a member of the Battersea Health CIC, GP Federation and provides clinical leadership within the LMC and Southwest London ICB. We are a high achieving practice and receive consistently good patient feedback. We are often early adopters of NHS initiatives and are innovative in our approach to developing patient care.
Job description Job responsibilities
Job Summary
We are a well-established, forward-thinking GP practice seeking an experienced and motivated Practice Manager to lead the day-to-day running of the organisation while supporting its ongoing development.
This is an exciting opportunity for a motivated and strategic leader who is equally comfortable overseeing day-to-day operations and contributing to the future direction of the practice. Working closely with the GP Partners and the Business and Finance Lead, you will play a central role in developing and delivering the practices strategic priorities, ensuring the practice continues to provide high-quality, patient-centered care while adapting to a rapidly changing NHS landscape.
As Practice Manager, you will have overall responsibility for the operational performance of the practice, leading an experienced team and ensuring services run efficiently, safely and effectively. Alongside this, you will be expected to identify opportunities for growth and improvement, bring forward ideas, and support the delivery of change across the organisation.
The successful candidate will demonstrate strong leadership and communication skills, be well organised, highly motivated and financially astute. You will be expected to achieve goals and targets through a combination of personal involvement, developing and supporting others, and effective delegation.
The Partners are looking for someone who is proactive and able to plan ahead, helping to maximise the practices potential in relation to business, finance and premises, while maintaining a strong focus on patient care. The role also requires keeping partners informed of local and national developments, presenting information clearly to support informed decision-making.
An understanding of current NHS initiatives will be helpful; however, the NHS is evolving rapidly and the practice is open to new ideas and approaches, including those from outside the NHS. In addition to ensuring high-quality patient care, the Practice Manager will ensure the organisation operates efficiently and remains compliant with all regulatory requirements, including CQC.
The opportunity for further personal development will be supported in line with the needs of the practice.
References will be requested along with an enhanced DBS check. The successful candidate will take up the post as soon as possible.
Key requirements
Commitment to supporting the delivery of excellent patient care with vision, willingness and driveDemonstrate excellent organisational, project management and communication skills, with the ability to manage a complex and varied workloadAbility to manage change through motivation and leadershipAbility to translate ideas and priorities into practical delivery, ensuring plans are implemented and sustained in day-to-day operationsUnderstanding of finance and business to work alongside the Business & Finance Lead to maintain and improve the profitability of the businessA strategic and forward-thinking approach, with the ability to identify opportunities for improvement and contribute to planning and developmentAbility to deliver against key targets, contracts, and requirementsKnowledge and skills of HR processes, with the ability to support and guide line managers and work effectively with the HR LeadStrong understanding of governance and compliance, including CQC requirementsAbility to lead and chair practice meetings as appropriateDevelop and co-ordinate systems to improve the efficiency and effectiveness of the practiceAbility to self-motivate, prioritise, organise and/or delegate workloadGood IT knowledge and confidence in using IT systems and data to support decision-making and operational performanceEnsure practice policy and standards complianceStrong interpersonal skills, with the ability to build relationships and represent the practice externallyAbility to identify, develop and deliver initiativesThe ability to enjoy the diversity and unpredictability of work in General Practice
Key responsibilities
Lead and manage service delivery to achieve the optimum outcome against practice contracts with NHSE, Southwest London ICB, and Wandsworth GP FederationWork in partnership with the GP Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contractDirectly contribute to profit improvement by exploring areas for increasing income and reducing costs, working with the Business and Finance LeadAnalyse practice-related data to optimise service delivery and organisationProvide oversight of the practice estate, working with the Facilities Lead to ensure premises are safe, compliant and fit for purposeProvide leadership and oversight of the practice leadership team, ensuring clarity of roles, accountability and effective performanceWork with Leads to ensure they are delivering against their responsibilities, providing appropriate support, challenge and directionFoster collaborative and effective working across teams, addressing barriers and promoting shared ownership of prioritiesEnsure appropriate management cover and resilience across functionUndertake appraisals for members of the leadership team, supporting their development and performanceOversight of all staff groups, including external staff engaged at the practice, working with the respective Leads to maximise effectiveness and productivity of the clinical and non-clinical teams
Strategic Planning
Working in partnership with the GP Partners, Leadership Team and PCN to:Identify potential opportunities and threatsManage practice development and expansion opportunitiesSupport the Partners in the evolution of the practice clinical strategy and oversee the implementation of its aims and objectivesBuild and maintain effective relationships within the wider community, including other local practices and relevant partner organisationsFormulate objectives and research and develop ideas for future practice developmentTo represent the practice when required at PCN, Neighbourhood, ICB, NHSE, Wandsworth GP Federation and any other appropriate agency meetingsTo make recommendations to the partners for practice development regarding potential sources of income that improve profitability while maintaining service delivery
Human Resources
Provide overall leadership and accountability for the practice workforce, ensuring the right people, structure and culture are in place to deliver high-quality patient careWork in partnership with the HR Lead to ensure robust, efficient and compliant HR processes, including recruitment, onboarding, appraisal, training and employee relationsEnsure line managers are supported and confident in managing their teams, including performance, conduct, wellbeing and day-to-day people managementProvide oversight and consistency across HR processes, ensuring policies are applied fairly and in line with practice valuesAct as an escalation point for complex or sensitive HR issues, working with Partners and external HR advisors (e.g. Peninsula) where requiredLead workforce planning, including anticipating future staffing needs, skill mix and service requirementsSupport recruitment and retention strategies to ensure the practice can attract and retain high-quality staffFoster a positive, inclusive and high-performing culture, with clear expectations, strong communication and opportunities for developmentEnsure compliance with employment legislation, health and safety requirements and best practice HR standardsOversee delivery of key HR processes, including:appraisals and developmentsickness and absence managementtraining and mandatory compliancestaff engagement and communicationEnsure clear communication across the practice regarding organisational changes, expectations and priorities
Information Technology
Work with the IT Lead to ensure robust and effective information governance systems, including appropriate oversight of the Practice Caldicott Guardian role Ensure all Practice IT and telephone systems are functioning effectively in conjunction with the IT and Reception Lead To work with the Partners and IT lead to take advantage of new technologies and efficiencies as they develop
Patient Services
Ensure that the Practice complies with NHS contractual obligations in relation to patient care To support and ensure Reception & Patient Liaison Lead maintains registration policies and to work in collaboration to monitor patient turnover and capitation Oversee and work with Reception & Patient Liaison Lead, and Partners, to ensure effective appointment systems and access To oversee, and monitor, practice performance against patient access and demand targets To support Reception & Patient Liaison Lead, to manage practice complaints and ensure meeting statutory complaints regulation To collaborate with Reception & Patient Liaison Lead, and Partners, to manage the significant events and safer systems activityTo support and collaborate with the Reception & Patient Liaison Lead, working with patient groups
CQC
Oversee and maintain compliance with CQC regulations to ensure that the practice systems and procedures meet all relevant standards
Communication
Ensure compliance with the latest NHS recommendations Maintain a clear understanding of practice communication systems, ensuring effective and consistent communication across the organisation Build and maintain good working relationships with the NHSE, ICB, hospitals, community agencies, Wandsworth GP Federation, the PCN, LMC (Local Medical Committee), other GP practices, pharmacists, voluntary and private organisations Represent the practice at meetings and seminarsPromote a positive and professional image of the practice at all times Share skills and expertise with others
Miscellaneous
Other duties which may be decided upon by the partners from time to time.
Person Specification
Personal Essential
Demonstrate strong leadership qualities Possess a professional appearance and manner Have drive and enthusiasm Self motivated Positive thinker Ability to challenge constructively Ability to work under pressure
Skills/Attributes Essential
Demonstrate strong leadership skills Evidence of business organisation and development Excellent communication skills Ability to motivate people, converse with people effectively, write reports and present information Ability to work with clinicians Ability to make decisions Negotiation and influencing skills Organise workload Time management Knowledge and skills of HR Understanding of finance and business Good IT knowledge and experience
Qualifications Essential
Qualifications Essential Degree or equivalent qualification Evidence of continuing personal development
Desirable
Postgraduate management qualification
Knowledge Essential
Awareness and understanding of the NHS environment, especially in relation to Primary Care Health Service finance Legal obligations; employment, use of information and data Partnership issues Risk management
Desirable
NHS 10 year plan Knowledge of the local health economy
Experience Essential
Working at a strategic level Working across organisations Business and service planning and development Managing change Managing resources Development of individuals and team
Desirable
3 years senior management experience within a Health service environment Broad NHS experience Clinical and corporate governance Project management Organisation development Performance management and audit
Employer details Employer name Putneymead Group Medical Practice
Address 266 Upper Richmond Road
Putney
London
SW15 6TQ
Employer's website https://www.putneymead.co.uk/ (Opens in a new tab)