About this role
Job summary
You will work with a wide range of Primary Care and GP practice staff, including administrative and clinical colleagues, to increase carer awareness and identify hidden carers. This will be achieved through the delivery of carer awareness training, promotion of NHS Care Quality Markers, and improving access to local carer services.
Using your excellent relationship-building skills, you will establish yourself within Primary Care settings across South Tees, championing the needs of unpaid carers. You will mentor and coach healthcare staff to support the achievement of carer-friendly GP status and compliance with required standards.
You will also represent the service at local steering groups and networks to ensure the needs of carers are embedded within local strategies and pathways. The role includes attending awareness-raising and marketplace events across South Tees, such as Carers Week and Carers Rights Day, representing Teesside Mind and the Primary Care Outreach Service.
Main duties of the job
General Duties:
Take responsibility for your own health and safety and contribute to organisational health and safety systems and safe working practices.Work at all times within the policies and procedures of Teesside Mind.Participate in supervision, support, and performance reviews as required.Undertake any other duties commensurate with the role.
About us
Were proud to have directly helped 27,000 local people this last year, more than weve eversupported. Weve been working in local communities to improve mental health and wellbeing for 30 years and during that time our support has evolved, enabling us to help people in new and impactful ways.
We believe everyone has the right to enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. Whats more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.
Ours is a vibrant organisation to work for and our staff are our most important asset. We knowjust how important the benefits of a mentally healthy workplace are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeing is a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.
Job description Job responsibilities
Main Duties and Responsibilities:
Take responsibility for the effective day-to-day delivery of the service, reporting directly to the Service Manager.Build honest, open, and effective working relationships with partners including NHS England, ICB leads, Primary Care Networks, GP practice staff, South Tees Carer partners, commissioners, and other local and regional agencies and stakeholders.Influence, negotiate, and collaborate effectively with partners to progress shared objectives and improve outcomes for carers.Use a range of digital platforms, including Microsoft Teams, podcasts, and webinars, to cascade key carer information such as awareness messages, policies, and changes in legislation.Deliver Carer Awareness Training to a wide range of audiences, including GP practice staff, Adult Social Care, Secondary Care, and VCSE organisations.Use coproduction and codesign approaches to develop publications and resources aimed at increasing the identification, awareness, and support of hidden carers across South Tees.In line with the NHS Care Quality Framework, establish robust pathways to identify hidden carers and develop effective care navigation to improve health and wellbeing and access to local carer services.Capture high-quality data, feedback, and insight to evaluate service effectiveness, drive continuous improvement, and share learning with stakeholders to influence local and national system change.Provide guidance and support to Primary Care Networks and wider public health teams, contributing to system change initiatives such as Making Every Contact Count, flu vaccination uptake, and health screening programmes.Prepare high-quality reports for commissioners and funders.Attend and contribute to quarterly contract review meetings.
Person Specification
Other Personal Qualities Essential
Commitment to Minds values and objectives Full UK driving licence and access to own transport for work purposes High levels of enthusiasm, motivation, and ability to manage competing priorities and work effectively in a complex system
Experience, Qualifications & Knowledge Essential
Level 3 Health & Social Care qualification or equivalent Minimum of 2 years experience working in Primary Care, Community Health Development or Public Health Knowledge of statutory and voluntary sector health and social care providers Understanding of relevant legislation, including the Care Act Experience of designing and delivering training for health and social care staff, VCSE staff, volunteers or community groups Good understanding of the benefits and challenges of multiagency working including co-production Experience of working autonomously within community settings Experience of supporting unpaid carers and families, including providing support options, information and signposting Understanding of issues affecting carers Experience of developing, maintaining and updating records and information resources
Desirable
Level 3 Education and Training (PTLLS) or Level 4 Certificate in Education (CTLLS) Qualification in Nursing or health related field (e.g. Allied Health Professional) Knowledge and or/experience of the 'We Care You Care' web-based information service Working knowledge of local and national organisations and services to support carers
Skills & Competencies Essential
Project management skills Strong administrative and up-to-date IT skills, including use of Microsoft Office and digital systems Excellent listening, verbal, and written communication skills Ability to produce clear, accurate, and high-quality reports Ability to work as an autonomous practitioner using initiative, while also contributing effectively as a team member Ability to manage own workload, prioritise tasks, and make appropriate decisions with minimal supervision Demonstrates sound organisational and time-management skills Confident communicator, able to engage and influence a wide range of audiences Mentoring and coaching skills to support workforce development and service improvement
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Teesside Mind Ltd
Address The Mind Centre
92-94 Lothian Road
Middlesbrough
TS4 2QX
Employer's website https://www.teessidemind.org.uk/ (Opens in a new tab)